Multi-Skilled Technician

my7elevenhr; Winston-Salem (NC); On-site; USD 30,000 - 41,000; Full time

Job summary

7-Eleven is seeking a Field Service Technician to repair a wide range of in-store equipment across the Winston-Salem area. You will service HVAC, refrigeration, beverage and fuel dispenser equipment, read manuals, and replace plug-and-play units as needed.

You must have at least a High School/GED, 2+ years of relevant work experience, and a manufacturer/government certification. This full-time role requires on-call availability 24/7 and willingness to travel within the region.

Qualifications

• High School/GED required.
• 2+ years relevant work experience.
• Certification by one manufacturer/government agency (or equivalent) required.

Responsibilities

• Responds to work orders for a wide variety of in-store equipment repairs (HVAC, refrigeration, beverage equipment).
• Orders and manages parts inventory on truck.
• Completes required reports and paperwork daily.
• Calibrates pumps, dispensers and other equipment per guidelines.
• Provides training to less experienced technicians.

Skills

Leadership

Tech support

Communication

Supervision

Guidance to others

Projects

Facility ownership

Team leadership

On-call support

Education

High School/GED

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY

This position is responsible for the repair of a wide variety of specialized equipment in an assigned group of 7-Eleven (family of brands) stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position reports to the Area Facilities Manager.

KEY DUTIES AND RESPONSIBILITIES

• Responds to work orders for a wide variety of in-store equipment which include, but may not be limited to Minor repairs of HVAC, minor repairs to refrigeration, hot beverage equipment (ex. coffee, cappuccino) , cold beverage equipment (ex. tea, fountain, FBD, FCB, creamer machine), fountain/backroom ice makers, Hot food equipment (ex. fryers, griddles tortilla presses, ovens, roller grills, warmers), fuel dispensers (ex. printers, displays card readers, hanging hardware) etc.
• Responds to work orders related to plumbing, electrical, and general maintenance issues
• Responsible for ordering and management of parts inventory on truck
• Responsible for replacing 'plug and play' equipment as needed
• Schedules and prioritizes duties and work assignments on a daily basis
• Responsible for ordering and management of parts inventory for truck
• Completes required reports and paperwork daily to account for the time and use of parts and materials
• Observes and inspects equipment to determine if servicing or further action is required
• Reads, interprets, and follows procedures described in service manuals per manufacturer guidelines
• Calibrates pumps, dispensers and other equipment in accordance with legal standards
• Recommends when an outside contractor is required to handle a maintenance issue
• Provides training to less experienced technicians as needed
• Completes other duties, including special projects, as assigned by management
• Complies with and follows all safety regulations and protocols
• Available 24 hours per day, 7 days per week on an on-call emergency basis, in addition to a normal work schedule.

EDUCATION AND EXPERIENCE

EDUCATION: High School/GED

YEARS OF RELEVANT WORK EXPERIENCE: 2+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: must have certification by one manufacturer/government agency (or equivalent work experience where certification is not required)

SPECIFIC KNOWLEDGE AND SKILLS

• Show Leadership
• Peer to Peer Tech support
• Effective communication
• Requires little to no direct supervision
• Provides advice and guidance to less experienced personnel as needed
• Projects/Stretch assignments
• Facility location ownership
• Ability to lead the team (meetings, projects...)
• Fills in for AFM during vacations, absences

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.