Multi-Site Training Manager

Massage Envy; Texas; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Base salary

Uncapped commission

Performance bonus

Vehicle allowance

Paid time off

Health benefits

Employee discount

Professional development

Job summary

Massage Envy is seeking a Multi-Site Training Manager to lead sales training and operations across seven Dallas–Fort Worth spa locations. This hands-on role focuses on coaching managers and delivering exceptional guest experiences.

The ideal candidate has 3+ years of multi-location spa or hospitality leadership, proven sales training and coaching skills, and the ability to travel regularly across DFW. Join us to drive membership growth, support daily operations, and advance your career with

Qualifications

• Minimum of 3 years of multi-location management, district management, or area leadership experience.
• Proven success in sales leadership, sales training, and performance coaching.
• Spa, wellness, beauty, hospitality, fitness, or related service-industry experience required.
• Strong customer service background with a passion for creating exceptional guest experiences.
• Ability to travel regularly between locations throughout the Dallas–Fort Worth area.
• Excellent communication, leadership, and organizational skills.
• Ability to work independently, prioritize tasks, and adapt quickly in a fast-paced environment.
• Experience analyzing sales reports and using performance metrics to drive results.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Provide leadership and operational support for seven spa locations throughout the DFW market.
• Train, coach, and develop spa managers and front desk teams on sales strategies, membership growth, customer retention, and service excellence.
• Monitor sales performance and implement action plans to achieve revenue and membership goals.
• Assist with staffing coverage and operational support when locations experience scheduling gaps or increased business demands.
• Conduct regular site visits to ensure consistency in customer service, operational procedures, and company standards.
• Analyze performance metrics and identify opportunities for improvement.
• Support recruiting, onboarding, and ongoing employee development initiatives.
• Partner with leadership to execute company initiatives and drive business growth.
• Serve as a resource for managers and team members by providing guidance, coaching, and problem-solving support.
• Help maintain a positive, professional, and customer-focused culture across all locations.

Skills

Multi-location mgmt

Sales leadership

Sales training

Hospitality/Wellness

Travel willingness

Communication

Leadership

Organizational skills

Driver's license

Job description

Multi-Site Training Manager – Concentration in Sales Training & Operations Support

Location

Dallas–Fort Worth, TX

Travel Required

Frequent travel between 7 locations throughout the DFW Metroplex

About the Role

We are seeking a motivated, energetic, and highly organized individual to support and strengthen operations across seven spa locations throughout the Dallas–Fort Worth area. This is a hands‑on leadership role focused on sales training, customer service excellence, operational support, and location coverage as needed.

The ideal candidate is a reliable self‑starter who thrives in a fast‑paced environment, enjoys developing teams, and is passionate about delivering exceptional guest experiences. This individual will work closely with location managers and staff to drive sales performance, maintain service standards, and support daily operations across multiple locations.

If you are looking for a long‑term opportunity with a growing company that values leadership development and career advancement, we encourage you to apply.

Key Responsibilities

• Provide leadership and operational support for seven spa locations throughout the DFW market.
• Train, coach, and develop spa managers and front desk teams on sales strategies, membership growth, customer retention, and service excellence.
• Monitor sales performance and implement action plans to achieve revenue and membership goals.
• Assist with staffing coverage and operational support when locations experience scheduling gaps or increased business demands.
• Conduct regular site visits to ensure consistency in customer service, operational procedures, and company standards.
• Analyze performance metrics and identify opportunities for improvement.
• Support recruiting, onboarding, and ongoing employee development initiatives.
• Partner with leadership to execute company initiatives and drive business growth.
• Serve as a resource for managers and team members by providing guidance, coaching, and problem‑solving support.
• Help maintain a positive, professional, and customer‑focused culture across all locations.

Qualifications

• Minimum of 3 years of multi‑location management, district management, or area leadership experience.
• Proven success in sales leadership, sales training, and performance coaching.
• Spa, wellness, beauty, hospitality, fitness, or related service‑industry experience required.
• Strong customer service background with a passion for creating exceptional guest experiences.
• Ability to travel regularly between locations throughout the Dallas–Fort Worth area.
• Excellent communication, leadership, and organizational skills.
• Ability to work independently, prioritize tasks, and adapt quickly in a fast‑paced environment.
• Experience analyzing sales reports and using performance metrics to drive results.
• Valid driver’s license and reliable transportation required.

What We're Looking For

The successful candidate is:

• A natural leader who enjoys developing people and building high‑performing teams.
• Results‑driven and motivated by achieving sales goals.
• Reliable, accountable, and capable of working independently.
• Comfortable stepping into different locations and quickly assessing operational needs.
• Adaptable and able to thrive in a dynamic, fast‑moving environment.
• Excited about growing with an expanding company and contributing to long‑term success.

Benefits

• Competitive salary starting at $50K per year
• Uncapped Commission opportunities
• Bonus opportunities based on performance
• Monthly vehicle allowance
• Paid time off
• Health and wellness benefits
• Employee discount on retail and services
• Professional development and advancement opportunities

Join our growing team and help elevate the guest experience, strengthen sales performance, and support operational excellence across our Dallas–Fort Worth spa locations.