Multi-Site Resident Accounts Manager

Bozzuto; Baltimore, Northern (MD, KY); Hybrid; USD 68,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Paid leave

Retirement planning

Tuition reimbursement

A place you belong

Job summary

Bozzuto, based in Maryland, seeks an experienced Resident Accounts Manager to help the property achieve financial and occupancy goals. You will assist with daily operations, focus on rental collections, and lead initiatives for leasing and resident retention while guiding a customer-focused team.

The role emphasizes strong financial analysis, budgeting and experience with property-management software, preferably Yardi, in a luxury or market-rate setting.

Qualifications

• 4 year college degree or equivalent relevant experience.
• Experience in property management and meeting targets.
• Experience with industry software systems; preferably Yardi.

Responsibilities

• Oversee property admin, reporting, audits and renewals.
• Manage delinquency, rental collections, posting rents and lawsuits as needed.
• Support leasing benchmarks and resident retention through goals and outreach.

Skills

Financial analysis

Budgeting

P&L management

Yardi

Education

Bachelor's degree or equivalent experience

Tools

Yardi

Job description

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities:

You will specifically contribute to the property achieving the operational and financial goals by managing delinquency, overseeing apartment leasing and resident retention activities. You’ll work with the Property Manager to assist with daily operation activities to include focusing on rental collections, managing and mitigating resident delinquencies, developing resident retention initiatives, and marketing and leasing efforts. You will work on components of larger projects for property occupancy, decreasing vacancies, increasing revenues and reporting.

As an Resident Accounts Manager, your primary responsibilities include:

• Overseeing property and office administration including reporting, managing lease files, audits and renewals
• Exceptional importance and prioritization placed on managing delinquency through efficient rental collections, posting rents, daily deposits and filing legal proceedings in accordance with county codes
• Contribute to achievement of leasing benchmarks as well as resident retention through monthly goals for the property through individual efforts, mentoring team and through outreach initiatives that demonstrate marketing the property, an understanding of the current sub-market; and maintaining a high performing, customer focused team through mentoring and professional development while leading by example

What You Bring to Us:

• 4 year college degree or equivalent relevant experience
• 1-3 years of experience in the Property Management industry, with a proven track record of meeting or exceeding requirements of the job
• At least 1 year of experience as an Assistant Property Manager
• Strong Financial Analysis, Budgeting, P&L Management skills
• Experience in luxury or market-rate segment is preferred
• Experience should include some knowledge of industry software systems; preferably Yardi

This position is eligible for additional bonus opportunities.

Salary Range: $67,500 — $72,000 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.