Multi Site Leasing Consultant - Liam

Thrive Communities

Seattle (WA)

On-site

USD 33,000 - 36,000

Full time

7 days ago

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Benefits offered by this job

34 Paid Days off Per Year (PTO, Paid H

Employer matched 401k retirement plan

Leasing & Renewal Commission eligible

$0 premium medical, dental, and vision

Long-term disability insurance

Life insurance with options

EAP program

Voluntary supplemental insurance

Pet Insurance discounts

Parking & Transit

Professional development reimbursement

Training opportunities

Company-wide events

Job summary

Thrive Communities is seeking a full-time Leasing Specialist in Seattle to drive leasing, engage prospective residents, and maintain strong resident relations at Liam Apartments and Vive Ballard. The role emphasizes sales focus, property tours, and timely paperwork while collaborating with maintenance and marketing teams.

In this in-person position, you’ll manage ads, process move-ins/move-outs, and support the community’s retention goals.

Qualifications

1+ year working in customer service.
1+ year prior sales or leasing experience.
Basic computer skills with the ability to learn/navigate software systems.
Prior experience in property management or similar industry is a plus.
NALP Certification, or other NAAEI credential, is a plus.
Yardi/CRM and OnSite experience is a plus.

Responsibilities

Leasing: generates lease paperwork and other documents in line with laws and regulations.
Leasing: focus on sales, closing ratios, and team performance.
Leasing: trains and mentors team on lease generation and etiquette.
Leasing: greets prospects, shows the community, performs leasing duties.
Leasing: maintains a favorable closing ratio for the property.
Leasing: ensures cleanliness of tour path, vacant units, and model units with maintenance.
Resident Relations: fosters community and maintains positive relations.
Resident Relations: inspects property and reports needs to maintenance.
Resident Relations: knowledgeable of leasing and retention.
Marketing: manages ads on Craigslist, Weblisters, and listings.
Marketing: stays aware of local market conditions and suggests improvements.
Administrative: answers calls and emails promptly; updates reports daily.
Administrative: files leases, paperwork; proofs all lease paperwork and moves.
Administrative: processes security deposits; handles service requests with maintenance.

Skills

Customer service

Sales / leasing

Basic computer skills

Property management experience (nice)

NALP / NAAEI credential (nice)

Yardi/CRM / OnSite (experience)

Tools

Yardi/CRM

OnSite

Job description

Feel Seen at Thrive!

Learn more about Liam Apartments and Vive Ballard here: www.liamapts.com and www.viveballard.com

Feel Seen at Thrive!

Learn more about Liam Apartments and Vive Ballard here: www.liamapts.com and www.viveballard.com

Pay Range: $24.00-$26.00 per hour

Schedule: Full-time; Tuesday- Saturday 9:00 AM -6:00 PM

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Benefits

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Employer matched 401k retirement plan
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events

Job Responsibilities

Leasing

Generates lease paperwork and other legal documents in line with local and federal laws and regulations.
Strong focus on sales, closing ratios, and ensuring leasing team is meeting expectations.
Trains and mentors leasing team on lease generation/execution, phone and email etiquette, and more.
Greets prospective residents, shows the community, and performs leasing duties.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Responsible for maintaining awareness of and ensuring cleanliness of tour path, vacant units, and model units, in partnership with the maintenance team.

Resident Relations

Perpetuates a true sense of community
Maintains positive customer relations.
Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff.
Inspects move-outs and vacancies, when requested.
Must be knowledgeable of all phases of leasing and resident retention

Marketing

Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
Maintains awareness of local market conditions and trends, and contributes ideas for marketing the community and improving resident satisfaction.

Administrative

Answers and responds to phone calls and email communications in a timely manner.
Updates required reports concerning move-out notices, activity, etc. on a daily basis.
Organizes and files all applicable reports, leases, and paperwork.
Proofreads all lease paperwork and processes move-ins and move-outs.
Processes all security deposit move-out reports.
Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.

General

Performs any additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager or Regional Manager

Desired Qualifications

1+ year working in customer service
1+ year prior sales or leasing experience
Basic computer skills with the ability to learn/navigate software systems
Prior experience in property management or similar industry is a plus
NALP Certification, or other NAAEI credential, is a plus
Yardi/CRM and OnSite experience is a plus

Desired Competencies

Highly detail oriented with the ability to provide accurate and timely reports and information.
Comfortable working in a fast-paced, customer service-oriented environment.
Strong understanding of industry terms.
Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous at all times.
Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Respectful and understanding of diverse, cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Performs duties under pressure and with the ability to meet competing deadlines.
Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Strong time management, organizational, and prioritization skills.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Physical Requirements

100% in-person position. Must be available to be physically present at sites being supported.
Stand, walk or sit alternatively depending on the specific needs of the day.
Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
Prolonged periods of sitting at a desk and working on a computer.
Occasional need to perform the following physical activities:

Bend/Stoop/Squat
Climb stairs
Push/Pull
Reach above shoulder

Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
Works both indoors (majority of the time) and outdoors in all weather conditions.
Ability to effectively communicate in person, via phone, and through virtual platforms.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy‑related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact hr@thrivecommunities.com.

The 4-panel Drug Screen Tests For The Following