Leasing Consultant - Verve

Thrive Communities; Washington (District of Columbia); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

PTO & Holidays

Birthday Off

401k Match

Housing Discount

Leasing Commission

Renewal Commission

Medical Insurance

Dental Insurance

Life Insurance

EAP

Job summary

Thrive Communities is seeking a Leasing Consultant in Washington, DC area to greet prospects, present community features, and close lease agreements. The role requires strong customer service and familiarity with Yardi/CRM. Schedule is full-time with standard leasing office hours and on-site duties.

The successful candidate will maintain model units, manage inquiries, and contribute to marketing efforts and resident satisfaction while upholding Thrive’s policies and Fair Housing guidelines.

Qualifications

• Leasing experience in multi-family housing preferred.
• Customer service experience required.
• Yardi/CRM and Onsite experience preferred.

Responsibilities

• Greet prospects and present community features and benefits.
• Maintain a professional leasing office and stage models as needed.
• Process applications, verify information, and secure leases.
• Respond to inquiries via phone, email, or CRM with timely follow-up.
• Support marketing efforts and contribute to resident satisfaction.

Skills

Leasing experience

Customer service

Closing skills

Tools

Yardi/CRM

Job description

Job Description

Feel Seen at Thrive!Community Information: Learn more about Verbe Apartments here: atSalary: $23-$24 an hour Schedule: Full-time; Tuesday - Saturday 9 am - 6 pm Sunday and Monday are the planned days off for this role however if applicant has a request for Sundays plus an alternate weekday (Tues through Friday) off instead of Monday, this can be discussed. Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 8 years in a row, and Portland’s best workplaces 2 years in row, Thrive builds on its culture by offering the following benefits:

Benefits

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
• Paid Birthday Off
• Generous Employer Matched 401k plan!
• 30% Housing Discount
• with Ownership and Regional Manager Approval
• $150 Leasing Commission
• $75 Renewal Commission (split between entire on-site team per renewal)
• Medical benefits effective 1st of the month following your start date!
• 100% employee medical & dental insurance paid for non-tobacco associates
• 80% covered for tobacco using associates
• Optional HMO dental plan including adult and child orthodontics
• Vision Option
• $20,000 life insurance policy
• Long-term disability coverage
• 24 hour Employee Assistance Program/Hotline
• Discounted Pet Insurance rates + additional voluntary benefit options
• $300 annual professional development/tuition reimbursement
• Training opportunities and career progression/growth plans!

Leasing Consultant Purpose

The Leasing Consultant is the property's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons, in a manner consistent with Thrive’s Values, policies and procedures as well as multi-family housing regulations.

Leasing Consultant Job Responsibilities

• Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
• Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate.
• Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
• Auditing marketing sources daily.
• Sets out A-Boards and prospect snack/refreshments daily.

Administrative

• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
• Types miscellaneous resident communication as needed.
• Complete all lease paperwork including related addenda and accepts rents and deposits.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff.
• Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis.
• Reports needs to Community Manager and maintenance associates.
• Organizes and files appropriate reports, leases and paperwork.
• Attends property and Thrive trainings and meetings as requested.
• Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.

Desired Skills & Experience

• Leasing experience in multi-family housing preferred.
• Customer service experience required.
• Yardi/CRM and Onsite experience preferred.

Desired Competencies

• Excellent customer service, sales and closing skills.
• Ability to work in a fast-paced and customer service-oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works well both as part of a team and independently.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
• Desire to learn and take initiative on projects and tasks.
• Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws.
• Driven team player looking to bring positive energy to the team.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Strong time management, organizational and prioritization skills.
• Strong attention sales and marketing.
• Proficient in Microsoft Word, Outlook and Excel.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization.

Physical Requirements

This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk. Constant need to type, write, & grasp (working at a computer and answering phones) Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items) Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for on-site property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact . The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.