Multi-Site Healthcare Operations & Access Lead

Paylocity; Libertyville (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Youth & Family Counseling (YFC) provides accessible behavioral health care across three Lake County locations. The Client Access and Operations Manager will oversee insurance verification, Medicaid renewals, and EHR administration to ensure smooth, standardized workflows while preserving each site’s unique operations.

The role focuses on optimizing revenue cycle, data reporting, and regulatory compliance, with a strong emphasis on cross-site coordination and continuous improvement.

Qualifications

• Bachelor's degree required; Master's in healthcare administration, business admin, or related field preferred.
• 3–5 years of experience in behavioral health, healthcare administration, or related field; multi-site experience preferred.
• Experience with EHR administration and reporting systems required; multi-site administration experience is a plus.

Responsibilities

• Oversee insurance benefits verification across all locations with consistent workflows.
• Manage Medicaid renewal and redetermination cycles organization-wide to prevent lapses.
• Maintain client eligibility and continuity of coverage; escalate at-risk cases.
• Develop standardized procedures to reduce barriers to treatment access across sites.
• Serve as escalation point for complex benefits or eligibility issues.

Skills

Analytical skills

Communication

Influence without authority

multisite coordination

Education

Bachelor's degree

Master's degree preferred

Tools

EHR administration

Microsoft Office

Clinician-facing tools

Job description

Youth & Family Counseling (YFC) provides accessible behavioral health care across three Lake County locations. The Client Access and Operations Manager will oversee insurance verification, Medicaid renewals, and EHR administration to ensure smooth, standardized workflows while preserving each site’s unique operations.

The role focuses on optimizing revenue cycle, data reporting, and regulatory compliance, with a strong emphasis on cross-site coordination and continuous improvement.