Multi-Site Facilities Program Manager

Global Recruiters of Prosper (GRN); Town of Texas (WI); On-site; USD 100,000 - 140,000; Full time

Job summary

Our client seeks a proactive Multi-Site Facilities Program Manager to coordinate daily facilities needs across a national portfolio of offices, retail, and medical-retail locations. This centralized, desk-based role focuses on vendors, work orders, preventive maintenance, and client communication; it is not hands-on maintenance.

Responsibilities include managing ~400 requests, coordinating break/fix services, onboarding vendors, and maintaining detailed records.

Qualifications

• Five+ years in multi-site facilities operations, retail or healthcare facilities, property operations, or vendor coordination.
• Experience owning work orders, vendor dispatch, repair coordination across locations.
• Knowledge of commercial building systems: HVAC, plumbing, electrical, lighting, fire/life safety, access/security.
• Experience reviewing vendor proposals, invoices, scopes of work, service docs.

Responsibilities

• Coordinate day-to-day facility requests across ~400 locations, prioritizing and driving completion.
• Manage break/fix services across HVAC, plumbing, electrical, lighting, and related needs.
• Collaborate with landlords, managers, contractors, technicians and providers across markets/time zones.
• Source, evaluate and onboard vendors, focusing on HVAC and preventive maintenance.
• Obtain proposals, coordinate SLAs, review invoices, monitor vendor performance.
• Act as primary client contact, provide updates, manage expectations, escalate issues.
• Maintain accurate work orders, vendor, expense and service records in the FM system.
• Identify recurring issues and help build scalable workflows and service standards.

Skills

Facilities management

Vendor management

Work order coordination

Building systems knowledge

Client communication

CMMS proficiency

Tools

CMMS

Job description

Our client is seeking a proactive Multi-Site Facilities Program Manager to coordinate day-to-day facilities needs across a national portfolio of office, retail, and medical-retail locations. This is a centralized, desk-based position focused on vendors, work orders, preventive maintenance, and client communication. It is not a hands-on maintenance or building-engineering role.

What you’ll do

• Manage a high volume of facility requests across approximately 400 locations, prioritizing issues and driving each request through completion.
• Coordinate break/fix services involving HVAC, plumbing, electrical, lighting, fire/life safety, access/security, appliances, and related facility needs.
• Work with landlords, property managers, contractors, technicians, and national or local service providers across multiple markets and time zones.
• Source, evaluate, and onboard vendors, with particular emphasis on HVAC and other preventive-maintenance services.
• Obtain and compare proposals, coordinate service agreements, review invoices, and monitor vendor performance.
• Serve as a primary client contact, providing timely updates, managing expectations, and escalating unresolved issues.
• Maintain accurate work-order, vendor, expense, and service records in the facilities-management system.
• Identify recurring issues and help build scalable workflows, reporting, and service standards as the department grows.

What we’re looking for

• Five or more years of experience in multi-site facilities operations, retail or healthcare facilities, property operations, vendor management, or a related service-coordination role.
• Demonstrated experience owning work orders, vendor dispatch, repair coordination, and follow-through across multiple locations.
• Working knowledge of commercial building systems, including HVAC, plumbing, electrical, lighting, fire/life safety, and access/security.
• Experience reviewing vendor proposals, invoices, scopes of work, and service documentation.
• Strong organization, initiative, judgment, and urgency in a high-volume environment.
• Professional communication skills and confidence working with clients, landlords, vendors, and internal leaders.
• Proficiency with Microsoft Office and experience with, or the ability to quickly learn, a CMMS or work-order platform.
• Ability to work full-time from the company’s Frisco office and occasionally coordinate urgent issues outside standard business hours.

Preferred experience

Experience with leased suites, retail or medical-retail portfolios, national vendor sourcing, HVAC preventive-maintenance programs, and platforms such as ServiceChannel, Corrigo, or FMX is helpful but not required.