Multi-Site Donation Supervisor

Goodwillswpa; Wexford (Allegheny County); On-site; USD 28,929 - 31,684; Full time

Job summary

Goodwillswpa is hiring a Multi-Site Donation Supervisor in Wexford, PA. This role leads on-site operations across the donation network, ensuring quality service and efficiency at all donation sites. Key responsibilities include coordinating workflows, monitoring safety standards, and providing coaching to team members. Candidates are required to have a high school diploma and relevant experience in team leadership. The position offers an hourly wage of $21.00‑$23.00 and requires travel as needed.

Qualifications

• High School Diploma AND 2 years Experience.
• Associates degree And 1 year experience.
• Bachelors and 1 year experience.

Responsibilities

• Coordinate daily coverage for assigned donation centers.
• Assign tasks and priorities to keep operations efficient.
• Monitor donation handling and sorting for accuracy.
• Identify and correct unsafe practices immediately.
• Provide coaching and feedback to reinforce performance standards.

Skills

Leading a team in retail

Assigning tasks

Handling customer concerns

Coaching employee performance

Education

High School Diploma

Associate's degree

Bachelor's degree

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life‑changing work on a mission‑minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry‑level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Wexford Store
10293 Perry Hwy
Suite 201
Wexford, PA 15090, USA

POSITION SUMMARY

The Multi‑Site Donation Supervisor provides on‑site leadership across Goodwill’s donation network, including scattered donation sites, brick‑and‑mortar donation centers, and mobile donation units. This role is responsible for coordinating daily workflows, supporting team members, and ensuring donors experience safe, efficient, and welcoming service at every location. The Supervisor monitors productivity and quality standards, responds to issues in real time, and makes informed decisions to keep operations running smoothly. Serving as a visible leader in the field, this position reinforces Goodwill’s people‑first culture and operational excellence by modeling professional behavior, clear communication, and accountability during every shift.

Duties will also include but are not limited to:

• Coordinate daily coverage for assigned donation centers, scatter sites, and mobile units based on donation volume and staffing.
• Assign tasks and priorities at the start of and throughout the shift to keep operations moving efficiently.
• Monitor donation handling, sorting, and staging to ensure accuracy and adherence to Goodwill procedures.
• Identify and correct unsafe practices or conditions immediately; report incidents and near‑misses as required.
• Reinforce donor service standards with staff, including professionalism, responsiveness, and pace of service.
• Provide in‑the‑moment coaching and feedback to reinforce performance standards and correct issues.
• Identify recurring issues or improvement opportunities in daily operations and share suggestions with retail/donation leadership.

Travel: This position requires travel, and the individual must be willing to travel as needed.

Required Education & Experience

• High School Diploma AND 2 years Experience
• Associates degree And 1 year experience
• Bachelors and 1 year experience.

Required Experience

• Leading a team in a retail, production, or service environment
• Assigning tasks, managing workflows, or running a shift

Preferred Experience

• Handling customer concerns or escalation
• Coaching or supporting employee performance

External Hiring Range: $21.00‑$23.00/hour

Required Clearances, Licenses, and Certifications

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.