MULTI-SITE DIRECTOR

Queens-Community-House; New York (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

Queens Community House seeks a dynamic Multi-Site Director to lead Beacon school-based community centers across multiple Queens sites. You will supervise program staff, drive quality, ensure contractual and regulatory compliance, and partner with schools and partners to align youth-focused services with organizational priorities.

You will balance visionary leadership with operational execution, empower Program Directors, and use data to improve outcomes for youth and families in a thriving

Qualifications

• Bachelor's degree or equivalent experience in education, social work, or related field.
• 5+ years in youth development or related field.
• 2+ years in supervisory or management roles overseeing multiple programs/sites.
• Experience recruiting, supervising, coaching staff.
• Ability to use data to assess and improve programs.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, multi-site environment.

Responsibilities

• Provide leadership, supervision, coaching, and performance management to Program Directors and staff.
• Recruit, onboard, develop, and retain high-performing program teams.
• Ensure staff practices align with QCH's mission and values.
• Oversee day-to-day Beacon operations: attendance, incident management, documentation, reporting, evaluation.
• Monitor performance using data and indicators; inform priorities and improvements.
• Support Directors in developing engaging, inclusive programming.
• Conduct regular site visits and program reviews.
• Collaborate with other Multi-Site Directors for consistency and alignment.

Skills

Youth development

Leadership

Communication

Problem solving

Data-driven

Budget management

Multisite management

Education

Bachelor's degree in education, social work, youth development, nonprofit management, public administration, or related field

Master's degree in related field

Tools

Microsoft Office

Job description

MULTI-SITE DIRECTORBeacon – School-Based Community CentersSTATUS: Full-TimeSALARY: $75,000 – $90,000 annuallySCHEDULE: Monday – Friday, 10:00 AM – 6:00 PM, with evening hours until 9:00 PM and occasional Saturday availability. Schedule may vary based on program and operational needs.LOCATION: Multiple Beacon Center Sites, Queens, NYABOUT QUEENS COMMUNITY HOUSEQueens Community House (QCH) is a multi-site nonprofit organization serving children, youth, adults, families, and older adults throughout Queens. We provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities.QCH is committed to strengthening communities, advancing opportunity, and creating meaningful pathways for individuals and families to thrive.POSITION SUMMARYQueens Community House is seeking a dynamic and experienced Multi-Site Director with a strong commitment to youth and community development to provide leadership and oversight across our Beacon programs.Beacon programs are school-based community centers that serve children ages six and older, families, adults, schools, and the broader community. These programs are designed to develop the strengths and skills of young people while serving as community hubs that connect residents and families to a broad range of programs, services, and opportunities.The Multi-Site Director will focus on three primary areas of responsibility:High-quality supervision and leadershipCollaboration, relationship building, and advocacy with key stakeholdersEffective communication, timely reporting, contractual compliance, regulatory compliance, and documentationThe ideal candidate is a strong people leader, strategic thinker, relationship builder, and problem solver who understands youth development and thrives in a multi-site environment. The Multi-Site Director will play a critical role in staff development, program quality improvement, data-informed decision-making, resource management, and implementation of Youth Services' strategic priorities.This position requires a leader who can balance visionary leadership with strong operational execution, build trusting relationships with internal and external stakeholders, and empower Program Directors to achieve strong outcomes for youth, families, and communities.KEY RESPONSIBILITIESLeadership & Staff DevelopmentProvide leadership, supervision, coaching, and performance management to Program Directors and other designated program staff.Recruit, onboard, develop, and retain high-performing program teams.Establish clear expectations and promote a culture of accountability, collaboration, professional growth, and continuous improvement.Provide ongoing coaching and feedback to strengthen staff leadership and program effectiveness.Ensure staff practices align with QCH's Mission, Vision, organizational values, and Youth Services' youth development best practices.Program Operations & QualityProvide oversight and leadership to a cohort of Beacon Community Center programs.Ensure effective day-to-day program operations, including attendance, staffing, incident management, documentation, reporting, evaluation, and assessment.Monitor program performance and identify opportunities for improvement.Use program data and performance indicators to inform decisions, establish priorities, and strengthen outcomes.Ensure programs consistently meet or exceed contractual, regulatory, funder, and agency standards.Support Program Directors in developing engaging, inclusive, and developmentally appropriate programming.Conduct regular site visits and program reviews to assess program quality and operational effectiveness.Strategic Planning & CollaborationPartner with other Multi-Site Directors to ensure consistency and alignment across Youth Services programs.Collaborate with leadership to implement Youth Services strategic priorities and organizational initiatives.Translate organizational goals into actionable plans for program teams.Identify challenges, develop solutions, and implement strategies that maximize available resources and strengthen program performance.Participate in leadership meetings, planning sessions, and agency-wide initiatives as assigned.Stakeholder & Community EngagementDevelop and maintain strong working relationships with key stakeholders, including school principals, parents and caregivers, contractors, community partners, funders, and other external partners.Represent QCH professionally in meetings, school settings, community events, and other external forums.Advocate for the needs of youth, families, programs, and staff.Resolve conflicts and negotiate solutions effectively and professionally.Foster strong partnerships between QCH, schools, families, and community stakeholders.Financial & Resource ManagementCollaborate with Program Directors to establish spending priorities aligned with program goals and organizational strategic priorities.Monitor assigned program budgets and expenditures.Ensure resources are used responsibly, efficiently, and effectively.Identify opportunities to maximize program resources while maintaining program quality and compliance.Other ResponsibilitiesMeet regularly with Program Directors to support program planning, staff development, problem-solving, and continuous improvement.Respond to emerging operational and programmatic needs.Participate in special projects and agency-wide initiatives.Perform other duties as assigned.REQUIRED QUALIFICATIONSBachelor's degree in education, social work, youth development, nonprofit management, public administration, or a related field; equivalent relevant experience may be considered.Minimum of 5 years of progressively responsible experience in youth development, education, out-of-school-time programming, nonprofit services, or a related field.Minimum of 2 years of supervisory or management experience, preferably overseeing multiple programs, sites, or teams.Demonstrated experience recruiting, supervising, coaching, and developing staff.Strong understanding of youth development principles and best practices.Experience managing program operations, budgets, compliance requirements, and performance expectations.Demonstrated ability to use data to assess program effectiveness and drive improvements.Excellent communication, interpersonal, organizational, and problem-solving skills.Ability to build strong relationships with diverse stakeholders and work collaboratively across departments.Demonstrated ability to manage multiple priorities and operate effectively in a fast-paced, multi-site environment.Strong computer skills and proficiency with Microsoft Office and other technology platforms used for program management and reporting.Commitment to racial equity, social justice, inclusion, and QCH's mission and values.PREFERRED QUALIFICATIONSMaster's degree in a related field.Experience working within school-based or community-based out-of-school-time programs.Experience working with NYC schools, DOE partners, or community-based organizations.Experience with funder contracts, compliance, program evaluation, and quality assurance.Experience managing multiple sites and geographically dispersed teams.QCH BENEFITSQueens Community House is committed to supporting our employees' professional growth, well-being, and work-life balance. Eligible employees receive a comprehensive benefits package that includes:Medical, Dental & Vision InsuranceLife InsuranceFlexible Spending Account (FSA)403(b) Retirement PlanPaid HolidaysPaid Time Off, with annual accrual increasing based on tenurePaid Sick LeaveNew York Paid Family Leave SupplementProfessional Development & Training OpportunitiesOpportunities for Career Growth and AdvancementAccess to QCH Learning, Leadership Development, and Employee Support InitiativesWHY JOIN QCH?At Queens Community House, you will join a mission-driven organization committed to strengthening individuals, families, and communities across Queens.As a Multi-Site Director, you will have the opportunity to make a meaningful impact by developing leaders, strengthening program quality, building community partnerships, and creating opportunities for young people and families to thrive.If you are a collaborative, strategic, and people-centered leader who is passionate about youth development and ready to lead high-quality programs across multiple sites, we encourage you to apply.EQUAL EMPLOYMENT OPPORTUNITYQueens Community House is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.Queens Community House is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process.