Multi-Site Community Manager – North GA

Vicinia Property Management; Dalton (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Vicinia Property Management is seeking a Multi Site Community Manager to oversee operations across apartment communities, focusing on maintaining quality living environments and maximizing net operating income. You will report to the VP of Operations and supervise on-site staff, coordinating leasing, maintenance, and resident services.

The role requires hands-on leadership, strong communication and budgeting skills, and prior residential property management experience.

Qualifications

• High school diploma or equivalent is required.
• A minimum of one year residential property management experience including supervisory responsibilities is required.
• 2 or more years is preferred.
• Excellent communication organizational and leadership skills necessary.
• Prefer sales/multi family leasing experience and/or hospitality industry and/or product sales.
• Marketing and budgeting experience preferred.
• Computer literacy including experience with computerized property management and/or accounting software desired.

Responsibilities

• Provides information about the apartments and the communities to the prospective resident and schedules visits to the community.
• Responsible for leasing apartments at established rental rates as determined by the VP of Operations and noted on the rental price advice.
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets).
• Collects security deposits, rent and all other funds associated with resident moves.
• Safeguards monies received consistent with Company policy.
• Monitors the effectiveness of overall marketing efforts and offers input and suggestions to the VP of Operations in regards to promotions, advertisements, etc.
• Maintains an ad book and demographics.
• Completes follow up thank you notes and callbacks with prospects after initial visit in a timely fashion (24 hours).
• Strives to continuously meet or exceed resident satisfaction benchmarks.
• Maintains knowledge of all aspects of the community including rent, pricing, market comps, vacancies, and lease expirations.
• Inspects marketing path and all vacant apartments to ensure readiness for showing to prospective residents.
• Ensures all vacant apartments are market ready within 48 hours of vacancy (paint, carpet, cleaning, repairs).
• Hires, trains, evaluates and supervises all on-site employees under the VP of Operations.
• Coaches and counsels on-site staff and conducts annual performance reviews.
• Handles disciplinary action including terminations with RPM approval.
• Conducts community staff meetings and attends management meetings as scheduled.
• Develops an integral team that communicates quality and professionalism to residents, staff, vendors and the public.
• Recruits and trains on-site staff on common tools and processes.
• Completes competitive surveys regularly.
• Analyzes market conditions to anticipate changes affecting profitability.
• Oversees and participates in leasing training programs to ensure success.
• Executes notices and demands for delinquencies per Company policy.
• Monitors closing ratios for self and leasing associates where applicable.
• Recommends additional training as needed.
• Reviews lease renewals and initiates rent changes per budget and market conditions.

Skills

Communication

Leadership

Organizational skills

Sales / Leasing experience

Hospitality industry experience

Customer service

Education

High school diploma or equivalent

Tools

Property management software

Accounting software

Job description

Vicinia Property Management is looking to hire a Multi Site Community Manager. The Multi Site Community Manager is responsible for all operations of the apartment communities with the primary objectives of increasing the net operating income of the community maintaining the physical asset providing for a quality living environment for residents and establishing a positive productive working relationship with the community staff. The Multi Site Community Manager is under limited supervision.

Supervisory Responsibilities

• This job supervises more than two 2 team members

Education and Experience

• High school diploma or equivalent is required
• A minimum of one year residential property management experience including supervisory responsibilities is required
• 2 or more years is preferred
• Excellent communication organizational and leadership skills necessary
• Prefer salesmulti family leasing experience andor hospitality industry andor product sales
• Marketing and budgeting experience preferred
• Computer literacy including experience with computerized property management and or accounting software desired

Essential Duties and Responsibilities

• A flexible work week schedule is required
• Provides information about the apartments and the communities to the prospective resident and schedules visits to the community
• Responsible for leasing apartments at established rental rates as determined by the VP of Operations and noted on the rental price advice
• Accurately and efficiently prepares and assists with all leasing paperwork ie applications lease agreements addenda employment checks credit checks and leasing move in packets
• Collects security deposits rent and all other funds associated with resident moves
• Safeguards monies received consistent with Company policy
• Monitors the effectiveness of overall marketing efforts and offers input and suggestions to the VP of Operations in regards to promotions advertisements etc
• Maintains an ad book and demographics
• Completes follow up thank you notes and call backs with prospects after initial visit in a timely fashion 24 hours
• Strives to continuously meet or exceed resident satisfaction benchmarks
• Maintains an accurate and in depth knowledge of all aspects of the community particularly in areas such as rent and pricing information market comps vacancies apartment availability lease expirations square footage etc
• Inspects marketing path and all vacant apartments on a regular basis to ensure they are ready to show to prospective residents
• Ensures all vacant apartments are market ready including painting carpet cleaning general repairs etc within 48 hours of becoming vacant
• Hires trains evaluates and supervises all on site employees under the direction of the VP of Operations
• Coaches and counsels on site employees and conduct annual performance reviews
• Handles disciplinary action including terminations with RPM approval
• Conducts community staff meetings on a regular basis
• Attends management meetings when scheduled
• Develops an integral team that effectively sells the quality and professionalism of the Vicinia Property Management Properties including courteous attitude when dealing with residents subordinates co workers vendors and the general public
• Responsible for coaching community staff on common on site tools
• Completes competitive surveys on a regular basis
• Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community
• Oversees develops and participates in various leasing training programs to ensure their success
• Executesserves notices and demands in accordance with Company policy upon residents delinquent in their rent or who have breached other terms of their lease
• Monitors closing ratios for self and leasing associates where applicable to ensure requirements are met
• Recommends additional training for self andor leasing associates if necessary
• Reviews all lease renewals and initiates rentfee changes according to the operating budget rental price advice market conditions andor as directed by VP of Operations

Vicinia Property Managements vision is to provide homes and be the employer of choice in the communities we serve We are poised for significant growth while creating a culture of compassion for all