Multi-Site Community Manager

RKW Residential; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Townes At Southpark in Charlotte, NC is seeking a Multi Site Property Manager (General Manager). You will oversee revenue generation, leasing, and resident relations across communities, ensuring maximum occupancy and exceptional service.

A Bachelor’s degree and 3–4 years’ related experience are required, with strong budgeting, administration, and customer service capabilities. Responsibilities include budgeting, rent collection, approvals, and implementing retention programs, while

Qualifications

• Bachelor's degree (B.A.) from four-year College or University; 3 to 4 years related experience and/or training.
• Strong customer service skills and ability to manage resident relations.
• Ability to manage budgets, credits, and leasing processes with attention to detail.

Responsibilities

• Generate revenue for community and manage resident relations.
• Maximize occupancy and ensure property is rented to fullest capacity.
• Maintain appearance and complete repairs promptly; conduct regular inspections.
• Supervise maintenance and understand building infrastructure.
• Deliver best-in-class customer service and handle resident concerns.
• Use marketing strategies to attract prospects and close leases.
• Ensure leasing staff use effective techniques to achieve closures.
• Collect deposits, rent, and late charges in a timely manner.
• Handle resident complaints and implement retention programs.
• Monitor traffic, renewal notices, and lease renewals.
• Prepare budgets and maintain property accounting and records.
• Oversee administrative tasks and ensure efficient workflow.

Skills

Customer service

Building infrastructure knowledge

Marketing strategies

Leasing techniques

Rent collection

Resident retention programs

Policy enforcement

Education

Bachelor's degree, four-year college or university

Job description

Job Details: Job Location: The Townes At Southpark - charlotte, NC 28210, Position Type: Full Time, Job Title: Multi Site Property Manager (General Manager)

Reports to: Property Manager

Position Supervision: Maintenance team

Revised: 1/2025

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Generate revenue for community and handle resident relations
• Ensure property is rented to fullest capacity.
• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Have strong building infrastructure knowledge
• Demonstrate best-in-class customer service skills
• Utilize marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.).
• Confirm that leasing staff techniques are effective in obtaining closure.
• Ensure deposits, rental payments and late/check charges are collected on timely basis.
• Deal with resident complaints, concerns, and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.).
• Consistently enforce community and company policies.

Community Marketing/Leasing

• Greet prospects and qualify by covering all criteria.
• Tour community and target apartment. Highlight amenities (pool, clubroom, etc.) and close the sale.
• Process applications for approvals (i.e., credit check, rental history, etc.) and type leases. Follow-up with applicant regarding status.
• Follow-up on prospects unable to close (phone calls, “thank you” notes, etc.).
• Secure new residents signature(s) on appropriate paperwork prior to move-in. Orients new resident(s) to community (turns over keys, reviews community rules, regulations and procedures, point out mail boxes and review amenities, etc.).
• Monitor apartments up for renewal, send notices, and secure renewal.

Financial Management and General Administration

• Prepare annual budgets and income projections in a timely and accurate manner.
• Maintain accurate records of all community transactions and submit on timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.).
• Collect and post rent (when applicable). Maintain accurate and up-to-date property accounting and collection records.
• Plan for and utilize community resources, equipment and supplies economically (obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc.).
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Ensure distribution of all company or community-issued notices (bad weather, emergency, etc.).
• Give direction to and/or monitor maintenance, construction, and/or rehabilitation activities to ensure quality and expediency (Supervise apartments to ensure Service Requests for make-readies are completed and timely, etc.).
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Process A/P invoices, handle petty cash and all funds.

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/TECHNICAL REQUIREMENTS:

Bachelor's degree (B. A.) from four-year College or University; and 3 to 4 years related experience and/or training.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit.The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat and risk of electrical shock.The noise level in the work environment is usually loud.Travel is required between properties.This is a drug-free workplace.

Qualifications: