Multi-Site Client Services Manager

BAYADA Home Health Care; Wilmington (DE); On-site; USD 70,000 - 90,000; Full time

Job summary

BAYADA Home Health Care is looking for a Divisional Client Services Manager to lead client services teams across multiple offices in North and South Carolina. This role involves coaching, operational support, and ensuring excellence in service delivery, along with opportunities for career growth in a nonprofit environment committed to quality home health care.

Benefits

Weekly Pay

Comprehensive Benefits

Career Growth

Work-Life Balance

Impactful Work

Nonprofit Organization benefits

Qualifications

• Must have a Bachelor degree.
• Prior medical office or home care experience preferred.
• Demonstrated record of successfully taking on increased responsibility.

Responsibilities

• Provide oversight and support to client services teams across multiple offices.
• Travel to assess needs and provide leadership.
• Onboard, coach, and mentor client services staff.

Skills

Communication

Interpersonal skills

Leadership

Coaching

Flexibility

Education

Bachelor degree

Tools

Electronic medical record

Job description

BAYADA Home Health Care is seeking a dynamic and experienced Divisional Client Services Manager to lead and support our teams across multiple offices in North and South Carolina. This is a hands-on leadership role responsible for driving operational excellence, coaching client services teams, and ensuring consistent, high-quality service to clients and families.

This position requires flexibility, a team-first mindset, and the ability to step in where needed to support the day-to-day operations of offices across the division. You’ll work on-site, Monday through Friday, providing in-person leadership and helping teams stay aligned, supported, and successful.

If you are looking for an exciting career opportunity in a growing industry, the Divisional Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Key Responsibilities:

• • Provide direct oversight and support to client services teams across multiple offices in the Carolinas.
  • Travel to offices throughout the region to assess needs, support teams, and provide on-site leadership.
  • Step in to fill client services manager or associate responsibilities when gaps arise (e.g. vacancies, PTO, high census periods).
  • Ensure seamless operations and client satisfaction by actively supporting offices during staffing transitions or increased demand.
  • Onboard, coach, and mentor new and existing client services staff across the division.
  • Collaborate closely with clinical, recruiting, and leadership partners to meet service and growth goals.
  • Champion company values, culture, and best practices throughout the region by providing exceptional customer service to clients and field staff.
  • Maintain effective fiscal management of your caseload by monitoring metrics and proactively growing it

Qualifications for a Client Services Manager:

• Bachelor degree is required
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Must be willing to travel throughout North and South Carolina
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work- Make a meaningful impact in Pinellas and Pasco County.
• Weekly Pay- Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
• Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
• Career Growth- Advancement opportunities to help you grow in your career.
• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Pubic Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.