Multi-Site Cleaning Operations Lead

4M Building Solutions, LLC.; Columbus (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

4M Building Solutions, LLC. is seeking a Field Manager to oversee daily cleaning operations across multiple locations in the Columbus, OH area. You will supervise frontline janitorial teams, schedule shifts, ensure safety compliance, and maintain client satisfaction through inspections and proactive problem solving.

The role reports to the Regional Manager and requires strong leadership, training, and payroll/onboarding capabilities to support staff and account performance.

Qualifications

• Supervise and coordinate cleaning staff across locations.
• Train and mentor staff on procedures, safety, and standards.
• Evaluate employee performance and provide coaching.
• Address employee concerns and resolve issues promptly.
• Oversee cleaning operations and scheduling across accounts.
• Develop and implement cleaning schedules and procedures.
• Inspect areas to ensure quality and client satisfaction.
• Maintain safety regulations and company policies.

Responsibilities

• Reports directly to the Regional Manager.
• Supervise and coordinate the activities of cleaning staff, including scheduling, assigning tasks, and monitoring performance.
• Train and mentor staff on cleaning procedures, safety protocols, and company standards.
• Evaluate employee performance and provide feedback and coaching.
• Address employee concerns and resolve issues promptly.
• Supervise, support, and train janitorial staff at assigned locations
• Conduct routine inspections to ensure quality standards are met
• Schedule staff shifts and approve timecards or attendance records
• Address client concerns and ensure service delivery meets expectations
• Maintain inventory of cleaning supplies and ensure proper equipment usage
• Ensure compliance with safety regulations and company policies
• Report site performance and staffing needs to the District Manager
• Assist with onboarding and performance evaluations of janitorial staff
• Respond to emergency cleanups or last-minute schedule changes Operations and Quality Control:
• Develop and implement cleaning schedules and procedures to ensure consistent and effective cleaning services.
• Inspect cleaned areas to ensure they meet quality standards and client expectations.
• Identify areas for improvement in cleaning processes and implement solutions and complete inspections as needed.
• Oversee management at accounts in assigned area, support achievement of the annual corporate profit goal, meet and exceed area's annual revenue & profit goal, achieve account retention, establish long term relationships with the customers, recruit, manage, and maintain a safe work environment.
• Field Manager oversees daily cleaning operations across multiple job sites within a defined area. This role ensures high standards of cleanliness, safety, and client satisfaction by leading frontline janitorial teams, conducting site inspections, and managing supplies and schedules.
• Ensure compliance with industry standards, safety regulations, and client requirements.
• Ensure compliance with contract specifications.
• P&L Responsibility. Customer Relations:
• Serve as the primary point of contact for clients and customers regarding cleaning services.
• Address customer inquiries and complaints promptly and professionally.
• Build and maintain positive relationships with clients and stakeholders.
• Administrative Tasks:
• Complete necessary paperwork and reports related to cleaning operations.
• Assist with administrative tasks as needed, such as payroll and scheduling.
• May be responsible for hiring, onboarding, and training new employees.

Skills

Staff supervision

Staff training

Scheduling

Safety compliance

Quality control

Client relations

Performance coaching

Hiring

Onboarding

Payroll support

Operations management

Site inspections

Job description

4M Building Solutions, LLC. is seeking a Field Manager to oversee daily cleaning operations across multiple locations in the Columbus, OH area. You will supervise frontline janitorial teams, schedule shifts, ensure safety compliance, and maintain client satisfaction through inspections and proactive problem solving.

The role reports to the Regional Manager and requires strong leadership, training, and payroll/onboarding capabilities to support staff and account performance.