Multi - Service PA1 - Service Centre Specialist

Capgemini; El Paso (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Centre Specialist to join their dynamic team. In this role, you will provide exceptional customer service by handling inbound calls and managing prescription cases using multiple software systems. The ideal candidate will possess strong communication skills, a results-driven attitude, and the ability to thrive in a fast-paced environment. With a focus on performance and quality, you will have the opportunity to earn additional incentives. This position offers a fun work environment and the chance to make a real impact in the healthcare sector.

Benefits

Laptop provided

Monthly contests and incentives

Flexible work hours

Qualifications

• Experience in call center operations with a multi-screen setup.
• Proficient in navigating applications and typing over 30 WPM.

Responsibilities

• Handle inbound calls from prescribers and members.
• Research and resolve discrepancies in applications.

Skills

Effective communication

Problem-solving skills

Organizational skills

Multitasking skills

Education

High School Diploma or GED

Bachelor’s degree or equivalent

Tools

Multiple software systems

Job description

Join to apply for the Multi-Service PA1 - Service Centre Specialist role at Capgemini.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This description outlines the duties, responsibilities, and qualifications for this position. Capgemini considers reasonable accommodations for individuals with disabilities, provided they do not pose an undue hardship.

Visit this link for more information on your rights as an applicant.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. With over 50 years of heritage and approximately 270,000 employees in nearly 50 countries, Capgemini helps organizations realize their business ambitions through a broad range of services from strategy to operations.

Visit us at www.capgemini.com. People matter, results count.

Job Details

• Position: Programmer/Analyst
• Schedule: Full-time
• Location: US-TX-El Paso
• Organization: BSv

Profile

Customer Service Analysts / Contact Center / Call Center (Remote Job)

Additional Information

• Hours: Tues - Sat, 5:00am to 8:30pm MST (8.5-hour shift)
• Pay: $13.50/hr
• Laptop provided
• Interview: 1 Telephonic/Video interview

Capgemini offers a fun work environment with monthly contests and incentives, allowing you to earn up to an additional $400/month based on performance, quality, and attendance.

Roles & Responsibilities

• Handle inbound calls from prescribers and members
• Use multiple software systems to manage prescription cases, coverage, and appeals
• Communicate effectively in writing and verbally
• Maintain professionalism and soft skills during calls
• Meet government-mandated timelines
• Adhere to turnaround time, productivity, and quality standards
• Communicate resolutions clearly to beneficiaries or providers
• Stay updated on client guidance
• Research and resolve application discrepancies
• Complete daily tasks via various communication methods

Requirements

• Call center experience, preferably with multi-screen setup
• Availability for remote workspace audits (<5 min)
• High-speed, reliable internet
• Quiet, focused work environment

Qualifications

• Effective communication with members and prescribers
• Accountability and results-driven attitude
• Problem-solving skills
• Receptive to feedback and adaptable
• Strong organizational and multitasking skills
• Ability to work in a fast-paced, regulated environment
• Proficient in navigating multiple applications and typing >30 WPM

Preferred Qualifications

• 2+ years in business/customer service roles
• Experience in PBM/pharmaceuticals and healthcare
• 1+ years call center experience
• Strong communication and organizational skills

Education

• High School Diploma or GED required
• Bachelor’s degree or equivalent preferred