Multi-Patient Task List Agent - National Remote

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is looking for a Multi-Patient Task List Agent fully remote in the United States. The role involves managing patient admissions and ensuring efficient communication with clinical teams, aiming for high-performance standards. Applicants should possess customer service skills and experience in patient access and insurance verification. You will be rewarded with a comprehensive benefits package and development opportunities.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• 6+ months of experience in verifying medical insurance.
• 6+ months of patient access experience.
• Ability to work varied shifts including weekends.

Responsibilities

• Responsible for managing patient admissions, transfers, and discharges.
• Conducts insurance eligibility and benefit verification.
• Maintains accurate patient demographics in the system.

Skills

Customer service skills

Problem-solving

Data entry

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Multi-Patient Task List Agent - National Remote

Multi-Patient Task List Agent - National Remote

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for UnitedHealth Group.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Multi-Patient Task List Agent employs excellent customer service skills and is responsible for delivering adequate facility patient bed management, maintaining responsive communication with all facility-based clinical team members, and payer sources. Ultimately, the MPTL Representative is responsible for all incoming patient orders (admits, transfers, discharges, etc.) while meeting critical performance standards.

The Multi-Patient Task List Agent Representative provides timely, accurate, and complete capture of all patient demographics, electronic orders, and insurance information to ensure a clean claim and appropriate reimbursement for all services rendered.

This position is full-time. Employees are required to have flexibility to work any of our varied, holidays, weekends shifts (seniority-based shifts). It may be necessary, given the business need, to work occasional overtime.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Under the guidance and direction of the centralized patient access unit leadership and sensitive to the employee work-life balance, will work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation. Processing orders assigned to MPTL as patient accounts require admissions, transfers, and or discharges at the facility location. With the understanding of teamwork and support that may require modification to meet those needs
• Supports clinical bed management duties by ensuring system updates have been made in required IT systems for admits, transfers and discharges, meeting 5-minute performance standard
• Corrects registration edits and demographic updates as required when changing patient status
• Conducts Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone
• Supports registration activities by printing the required documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient
• Provides fax, phone, or electronic notification to payers of patient admissions and upgrades
• Identifies issues in need of escalation to corporate Financial Clearance staff and facility financial specialists (i.e., Financial Clearance and Financial Counseling staff)
• Maintains up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services
• Ensures complete, accurate, and timely entry of demographic information into the ADT system at the time of registration
• Communicates with the facility or providers when necessary to clarify or obtain additional patient information
• When necessary, escalates accounts to appropriate facility Patient Registration leadership staff
• Complies with HIPAA, PHI, and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 6+ months of experience in verifying medical insurance
• 6+ months of patient access (patient registration) experience working within a hospital, physician office, healthcare insurance company or other healthcare revenue cycle-related setting
• Intermediate level experience in Microsoft office
• Ability to navigate a PC (open applications, send/receive emails, conduct data entry, etc.)
• Ability to work any of our varied holidays, weekends shifts (seniority-based shifts)
  
  

Preferred Qualifications

• 6+ months of exceptional problem-solving experience within a healthcare facility or health insurance setting
• Advanced experience working off a PC and handling basic computer issues.
• Working knowledge of medical terminology
  
  

Telecommuting Requirements

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Publishing

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