Multi-Office Experience Leader

H&R Block, Inc.; Greenfield (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, aligning priorities to drive client outcomes and business results.

In this hands‑on leadership role, you’ll manage office readiness, staffing, compliance, and day‑to‑day operations, while traveling between offices to maintain strong in‑person

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.

Skills

Leadership

Client focus

Multi-location

People development

Data analysis

Travel ready

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, aligning priorities to drive client outcomes and business results.

In this hands‑on leadership role, you’ll manage office readiness, staffing, compliance, and day‑to‑day operations, while traveling between offices to maintain strong in‑person