Multi-Location General Manager - Midtown Nashville

JETSET Pilates; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

JETSET Pilates is seeking a passionate General Manager to lead the development of our studio in Nashville. This role involves a mix of leadership and teaching duties, including managing daily operations and instructing classes. The General Manager will foster team growth and cultivate positive relationships within the community to drive studio success.

Qualifications

• Strong leadership skills and ability to manage a team effectively.
• Experience in customer service and fitness industry preferred.
• Ability to analyze performance metrics and drive studio goals.

Responsibilities

• Manage daily operations and implement policies for the studio.
• Ensure delivery of excellent customer service and fitness experiences.
• Oversee hiring and team development, including instructor growth.

Skills

Leadership

Customer Service

Marketing

Management

Relationship Building

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

*This role will begin with a single location and expand with additional studios opening

Duties and Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships