Multi-Location Customer Service Specialist

Sherwin-Williams; Salisbury (MD); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts (FSAs)

Disability coverage

Retirement benefits

Paid time off

Job summary

Sherwin‑Williams in Maryland is seeking a Customer Service Specialist to support two nearby stores, delivering friendly service and helpful product guidance to wholesale and retail customers.

You will process transactions, stock shelves, tint, mix, and assist with deliveries while maintaining store standards and meeting monthly sales goals. This role requires reliability, punctuality, and a willingness to work evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work without visa sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Able to work evenings and weekends.
• Internal Sherwin‑Williams employee rating of 'meets expectations' required.
• Completed HR Cloud eLearning courses for current role.

Responsibilities

• Provide excellent sales service to achieve high customer satisfaction.
• Assist customers in person and by phone, determining needs and presenting products.
• Process sales transactions accurately.
• Maintain stock, pull products, tint and mix to customer specs.
• Stock shelves, set up displays and maintain store visuals.
• Assist in deliveries and loading/unloading trucks.
• Follow inventory controls and contribute to sales goals.
• Ensure knowledge of products and available options.
• Suggest improvements to sales processes.

Skills

Customer service

Sales

Material handling

Multitasking

Spanish language

Education

High School diploma or GED

Tools

Driver's License

Job description

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up‑to‑date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at 2 stores within a 25 mile radius of each other. The 2 stores are:

• Store # 3690 located at 706 Snow Hill Rd. Salisbury, MD 21801
• Store # 5471 located at 22840 Sussex Hwy. Seaford, DE 19973

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities

Equal Employment Opportunity & Job Eligibility

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.