Multi-Location Customer Service Specialist

Sherwin-Williams; Novi (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers across multiple Novi-area stores, including locations #7807, #1790 and #1890. You will help customers, answer questions about products, and recommend the right solutions while aiming to exceed store sales goals.

You will stock shelves, tint and mix products, process sales, and assist with deliveries. Qualifications include a high school diploma or GED, a valid driver’s license, and the ability to

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the country of employment without sponsorship now or in the future.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Provide excellent sales service to ensure high customer satisfaction.
• Assist customers in person and by phone to determine needs and present appropriate products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per store policies.
• Stock shelves and set up displays; tint and mix products as needed.
• Assist in deliveries and unloads; maintain inventory control.

Skills

Customer service

Sales

Communication

Multilingual ability

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores #7807 #1790 and #1890 located at #7807 - 26160 INGERSOL DR, NOVI MI 48375 1213 #1790 - 28850 S WIXOM RD, WIXOM MI 48393 3414 #1890 - 30600 LYON CENTER DR E UNIT 14, NEW HUDSON MI 48165 8902

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life ... with rewards, benefits and the flexibility to enhance your health and well-being Career ... with opportunities to learn, develop new skills and grow your contribution Connection ... with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

Benefits

• From retirement to health care, from total well-being to your daily commute it matters to us.
• A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.