Multi-Location Customer Service Specialist

The Sherwin-Williams Company; Gulfport (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support stores within a 15 mile radius of Gulfport, MS. You will assist wholesale and retail customers, determine needs, and recommend the right products while ensuring satisfaction and meeting sales goals.

duties include tinting and mixing, stocking shelves, and processing transactions. Flexibility for evenings, weekends, and physical duties is required, with training provided as needed.

Qualifications

• Must maintain high levels of customer satisfaction.
• Experience with sales transactions and point-of-sale procedures.
• Ability to lift up to 70 lbs and handle stock duties.
• Willingness to work evenings and weekends as needed.
• Spanish language ability is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals on monthly, quarterly, and yearly basis.
• Maintain work order files and formulas.
• Pull products from sales floor or warehouse.
• Tint and mix products to customer specs.
• Stock shelves and set up displays.
• Clean store equipment and maintain cleanliness.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Inventory control

Delivery support

Bilingual

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #7532, located at: 14321 Dedeaux Rd, Ste 7 Gulfport MS 39503.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish