Multi-Location Customer Service Specialist

The Sherwin-Williams Company; Foley (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers in stores within a 10 mile radius of Store #5415 in Foley, AL. You will determine customer needs, recommend products, and resolve concerns to ensure high customer satisfaction.

You will help meet sales goals, manage transactions, and maintain stock and displays while staying current on product features. Evening/weekend shifts may be required.

Qualifications

• Must be at least eighteen (18) years of age.
• Legally authorized to work without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs on occasion.
• Willing to work evenings and weekends, as needed.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and follow store policies.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain in-stock and presentable store areas.
• Stock shelves and displays; pull products from floor/warehouse.
• Tint and mix products per customer specs; support deliveries as needed.
• Remain knowledgeable on products and options.

Skills

Customer service

Sales

Retail

Phone assistance

Inventory awareness

Education

High School diploma or GED

Delivery/retail/customer service experience

Tools

Tinting and mixing equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a 10 mile radius of Store #5415, located at: 22219 US Hwy 98 Foley AL 36535.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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