Multi-Location Branch Customer Service Specialist

The Sherwin-Williams Company; Saint Paul (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Branch Customer Service Specialist to support paint customers in the Saint Paul area within a 15 mile radius of Store #703233 at 284 E Lafayette Frontage Rd, Saint Paul, MN 55107. This full-time role emphasizes excellent customer service, product knowledge, and timely issue resolution.

Responsibilities include assisting customers, processing sales, stocking displays, tinting and mixing as needed, and assisting with deliveries.

Qualifications

• Must be at least 18 years old.
• Authorized to work without sponsorship now or in the future.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive relationships with wholesale customers.
• Process sales transactions accurately and according to policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse and tint/mix as needed.
• Stock shelves and set up displays; keep store equipment clean.
• Assist in deliveries as needed and load/unload trucks.
• Remain knowledgeable on products and discuss options; comply with inventory controls.
• Suggest ways to improve sales.

Skills

Customer service

Sales goals

Communication

Teamwork

Problem solving

Education

High School diploma or GED

Tools

Tinting equipment

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #703233, located at: 284 E Lafayette Frontage Rd Bldg H, Saint Paul, MN 55107.

This is a Full-time position and the starting pay is $18.85 an hour.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish