Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Forest Lake (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

The Sherwin-Williams Company in Forest Lake, MN is hiring a full‑time sales associate. Starting pay is $19.85 per hour, with benefits covering medical, dental, vision, FSAs, disability, retirement and more.

Responsibilities include assisting customers, processing transactions, tinting products, stocking displays, and delivering to customers as needed. Qualifications include being 18+, work authorization in the U.S., fluency in English and Spanish, a valid driver’s license, ability to lift up to

Qualifications

• Must be at least eighteen (18) years old.
• Legally authorized to work in the United States without sponsorship.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be available to work evenings/weekends; may require training in HR Cloud eLearning.
• Internal Sherwin-Williams employees must meet performance expectations.

Responsibilities

• Provide high levels of customer satisfaction with sales service.
• Assist customers in person and via phone by identifying needs and offering products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and per policies.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain orderly work files and inventory records.
• Stock shelves, pull items, and set up displays as needed.
• Tint and mix products to customer specifications.
• Load/unload deliveries and assist with deliveries when required.
• Remain knowledgeable about products and options available.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Stock management

Delivery support

Upselling

Education

High school diploma or GED

Job description

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #703261, located at: 608 W Broadway Ave,Forest Lake, MN 55025.

This is a Full-time position, and the starting pay is $19.85 an hour.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Job Duties

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment