Bilingual Multi-Location Branch Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Miami Beach (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Branch Customer Service Specialist in Miami Beach to assist customers in person and over the phone, determine needs, and present product solutions. You will drive sales while delivering outstanding service and maintaining store standards.

Responsibilities include processing transactions, stocking, tinting, and assisting with deliveries, with a focus on safe, accurate service and achieving monthly and quarterly sales goals in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• English and Spanish fluency required for daily interactions.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with customers and wholesale clients.
• Process sales transactions accurately and according to policies.
• Stock shelves and set up displays; tint and mix products as needed.
• Assist in deliveries and load/unload, as required.
• Maintain inventory accuracy and follow procedures to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Delivery coordination

Education

High School diploma

Tools

Tinting equipment

Cash register

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a <15> mile radius of Store #2385, located at: 1111 Normandy Dr. Miami Beach, FL.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment