Multi-Line Representative - State Farm Agent Team Member

Terrinthies; Steeleville (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Flexible schedule

Career advancement opportunities

Training & development

License paid by agency

Job summary

Terrin Thies - State Farm Agent in Steeleville, IL is seeking a Multiline Representative to help clients protect what matters most. You will communicate needs, present options, and build lasting relationships with individuals and small businesses in our community.

This role emphasizes teamwork, customer service, and growth within a supportive office culture. Prior insurance knowledge and licenses are a plus, with state licensing support provided.

Qualifications

• Effective written and verbal communication is required.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service or business support is preferred.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Communicate with customers to understand needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Communication skills

Organization

Adaptability

Customer service experience

Insurance licenses

Job description

Benefits:

• License Paid by Agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I’ve been a State Farm agent for 15 years and built this agency with a focus on growth, consistency, and creating a great environment for both our team and customers. Before becoming an agent, I was a collegiate baseball player, which helped shape my competitive mindset and team-first approach.

I’m married with three kids and stay actively involved in the community through the Chamber of Commerce and coaching youth sports. Family and community are important to me, and that carries into how I lead the office.

Our agency is a growing team of five, focused on continuous improvement and getting a little better every day. We offer PTO, group health, dental, and vision insurance, as well as a 401(k) retirement plan. We prioritize work-life balance and offer flexibility to help support both personal and professional success. We also have many office promotions to earn higher pay or additional bonuses and incentives based on performance.

Our office culture is supportive, goal-oriented, and team-focused. We’re looking for someone who is motivated, coachable, and enjoys being part of a team that values growth, accountability, and a positive work environment.

You May Be a Great Fit as a Multiline Representative at Terrin Thies - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.

Location Address: Steeleville, IL 62288

At Terrin Thies - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.