Multi-Line Representative - State Farm Agent Team Member

Jennifersmigal; Laurel (MD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

PTO (Paid Time Off)

401(k)

Bonus based on performance

Flexible schedule

Training & development

Job summary

Jennifer Smigal - State Farm Agent in Laurel, MD seeks a customer-focused team member to support daily office operations and growth across multiple product lines. You will engage with customers, document needs, and contribute to community outreach with a friendly, professional approach.

The role emphasizes effective communication, organization, and a willingness to obtain or maintain state insurance licenses while delivering reliable service in a fast-paced environment.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Communication

Organization

Customer service

Insurance licensing

Job description

Benefits:

• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency:

I opened my agency in 2001 and currently lead a team of five. Before becoming an agent, I spent six years working as a Claims Representative, which gave me valuable insight into helping customers through important moments in their lives.

I graduated Cum Laude from Towson University in 1994 with a Bachelor of Science degree. I’m a lifelong Maryland resident and proud mother of two daughters. Service and commitment are values that strongly influence both my personal and professional life. I’m passionate about giving back to the community and support organizations such as Toys for Tots and local food banks.

Our agency offers PTO, 401(k), licensing paid up front, work-life balance, personal development opportunities, StrengthsFinder coaching, and team-building events. We believe in helping our team members grow both personally and professionally.

Our office culture is supportive, team-oriented, and relationship-focused. I’m looking for someone who is outgoing, friendly, and enjoys creating a positive customer experience. If you’re someone who values teamwork, enjoys connecting with people, and wants to grow in a positive and encouraging environment, this could be a great fit for you.

At Jennifer Smigal - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Location Address:

Laurel, MD 20707

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.