Multi-Line Representative - State Farm Agent Team Member

Craig Mathews - State Farm Agent; Harleysville (PA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Craig Mathews - State Farm Agent in Harleysville, PA is seeking a collaborative individual to join the team as a customer service/office support role. You will communicate with customers to understand their needs and present available product information, while helping develop relationships across multiple product lines.

You will assist with daily office operations, documentation, scheduling, and follow-up activities, contributing to a positive customer experience.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Effective written and verbal comms

Strong organizational skills

Thrives in fast-paced env

Customer service experience

Licensing eligibility for state

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:

I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent with State Farm, I built my career in logistics and sales. As an external hire to the industry, I brought a fresh perspective, strong business experience, and a passion for building relationships and helping people succeed.

I attended Indiana University and come from a family business background, which taught me the value of hard work, accountability, and taking care of both customers and employees.

Our agency offers PTO, paid holidays, licensing reimbursement, and a strong focus on work-life balance. As a growing agency, I'm committed to investing in my team and creating opportunities for personal and professional development.

Our culture is laid-back, supportive, and growth-oriented. We believe in teamwork, helping one another succeed, and building an environment where people enjoy coming to work. I'm looking for someone who is consistent, loyal, hardworking, and motivated to grow.

If you're looking for an opportunity to grow alongside a new agency and make a meaningful impact, this could be a great fit for you.

Location Address:

Harleysville, PA 19438

At Craig Mathews - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.