Multi-Line Representative - State Farm Agent Team Member

Chad Heeter - State Farm Agent; Battle Creek (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hiring Bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Chad Heeter - State Farm Agent in Battle Creek, MI is seeking a Multiline Representative to join our local team. The role focuses on understanding client needs, building relationships across product lines, and delivering high-quality service to the community.

You will support office operations, assist in marketing efforts, and ensure accurate recordkeeping while collaborating with team members to meet office goals.

Qualifications

• Clear written and verbal communication.
• Strong organizational abilities with attention to detail.
• Comfortable in a fast-paced environment.
• Experience in customer service or business support is preferred.
• State insurance licenses or ability to obtain them.

Responsibilities

• Interact with customers to understand needs and provide product information.
• Build relationships with new and existing customers across product lines.
• Support daily office operations: documentation, scheduling, and follow-up.
• Participate in marketing efforts to promote community awareness.
• Maintain accurate records for a consistent customer experience.
• Collaborate with team to achieve office objectives.

Skills

Effective communication

Organizational skills

Adaptability

Customer service

Licensing readiness

Education

High school diploma or equivalent

Job description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our Battle Creek office has been in operation since January 1, 2017, celebrating eight years of growth, while our Marshall office opened on July 1, 2024. Our team consists of 7 dedicated members in Battle Creek and 5 in Marshall, along with the agent. I am a proud graduate of Mattawan High School (2006), Ferris State University, and Grand Valley State University, where I earned a business degree in 2010.

Our office culture is the cornerstone of our success, with a dynamic and enjoyable work environment where we prioritize hiring individuals who bring positive energy and contribute to our team's collective greatness. We offer a competitive matching 401k, flexible hours and a hiring bonus as perks for our employees.

You May Be a Great Fit as a Multiline Representative at Chad Heeter - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Location Address:

Battle Creek, MI 49017

About Chad Heeter - State Farm Agent:

At Chad Heeter - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.