Multi-Line Insurance Relationship Specialist

Kristy Marquis; Mason City (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

SIMPLE IRA for retirement

Paid holidays

Paid time off

Training & development

Competitive salary

Job summary

Kristy Marquis State Farm in Mason City, IA is seeking a Multiline Representative to build relationships with customers, understand needs, and offer appropriate insurance options across lines. You will support daily operations, assist in marketing efforts, and maintain accurate records to ensure a consistently high-quality customer experience.

Ideal candidates are great communicators, detail-oriented, and community-minded, with a willingness to obtain state insurance licenses as needed.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Communication

Organization

Customer service

Insurance licensing

Job description

Benefits:

• SIMPLE IRA for retirement
• Paid holidays
• Paid time off
• Training & development
• Competitive salary

You May Be a Great Fit as a Multiline Representative at Kristy Marquis State Farm if:

• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.
• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.

Location Address: 15 E State St, Mason City, IA 50401

At Kristy Marquis State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.