Multi-Line Claim Representative I

CCMSI; Jackson (MS); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

ESOP

Career growth

Team culture

Job summary

CCMSI in Jackson, MS is seeking a Multi-Line Claim Representative I to join our Tort Claims team. This entry-level role provides hands-on training to investigate, evaluate, and resolve multi-line claims while learning client service standards and claims processes.

You will build technical claims knowledge, manage multiple accounts with low to moderate complexity, and grow toward future advancement within CCMSI. Strong communication and organizational skills help ensure timely, accurate outcomes.

Qualifications

• Mississippi Adjuster’s License or ability to obtain and maintain required licensing.
• Excellent oral and written communication skills.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to prioritize work, adjust to changing priorities, and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Demonstrated work ethic, accountability, and desire to learn and grow.
• Reliable attendance during established business hours.

Responsibilities

• Investigate and manage assigned multi-line claims in accordance with CCMSI claim handling standards and client expectations.
• Gather and review claim documentation, statements, medical records, invoices, and other materials necessary to evaluate claims.
• Maintain timely communication with claimants, clients, vendors, and other stakeholders throughout the claim lifecycle.
• Review and process claim payments within established authority guidelines and company procedures.
• Prepare claim summaries, reserve recommendations, status reports, and file documentation that support effective claim resolution.
• Monitor claim activity, identify potential issues, and elevate concerns when appropriate.
• Manage priorities across multiple accounts while maintaining quality, responsiveness, and service commitments.
• Build technical claims knowledge and develop the skills necessary for future advancement within the CCMSI claims organization.

Skills

Communication

Microsoft Office

Prioritization

Organization

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Overview

Multi-Line Claim Representative I

Location: Jackson, MS

Schedule: Monday-Friday, 7:30 AM-4:00 PM

Salary Range: $50,000 - $55,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking a Multi-Line Claim Representative I to join our Mississippi Tort Claims team. This role is designed for an individual looking to build a long-term career in claims handling through hands-on training and development. You will investigate, evaluate, and assist in resolving multi-line claims while learning industry best practices, client service standards, and claim management processes. The position offers the opportunity to develop technical claims expertise while supporting multiple Mississippi-based accounts with low to moderate complexity claim exposures.

What You'll Do

• Investigate and manage assigned multi-line claims in accordance with CCMSI claim handling standards and client expectations.
• Gather and review claim documentation, statements, medical records, invoices, and other materials necessary to evaluate claims.
• Maintain timely communication with claimants, clients, vendors, and other stakeholders throughout the claim lifecycle.
• Review and process claim payments within established authority guidelines and company procedures.
• Prepare claim summaries, reserve recommendations, status reports, and file documentation that support effective claim resolution.
• Monitor claim activity, identify potential issues, and elevate concerns when appropriate.
• Manage priorities across multiple accounts while maintaining quality, responsiveness, and service commitments.
• Build technical claims knowledge and develop the skills necessary for future advancement within the CCMSI claims organization.

Qualifications

Required

• Mississippi Adjuster’s License or ability to obtain and maintain required licensing.
• Excellent oral and written communication skills.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to prioritize work, adjust to changing priorities, and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Demonstrated work ethic, accountability, and desire to learn and grow.
• Reliable attendance during established business hours.

Nice to Have

• Insurance claims experience or familiarity with insurance terminology.
• Associate's or Bachelor's degree, preferably in Risk Management, Insurance, Business, or a related field.
• Prior experience in insurance, customer service, legal support, healthcare administration, banking, or other detail-oriented professional environments.
• Experience working in a fast-paced environment requiring frequent prioritization and adaptability.

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required for success in this role.

How We Measure Success

• Timely completion of claim handling activities and documentation.
• Consistent delivery of quality customer service to clients and claimants.
• Effective management of assigned claim inventory.
• Accuracy and thoroughness of claim investigations and file documentation.
• Compliance with client service commitments and CCMSI claim handling standards.
• Demonstrated growth in technical claims knowledge and professional development.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, We Believe In Doing What’s Right—for Our Clients, Our Coworkers, And Ourselves. We Look For Team Members Who

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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