Multi-Family - Outreach Manager I

Franklin Energy; Charlotte (NC); On-site; USD 81,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Retirement benefits

Job summary

Franklin Energy is seeking an Outreach Manager I to lead a team of Energy Advisors, Outreach Specialists, and Energy Engineers delivering energy efficiency programs. You will guide day-to-day activities, develop market outreach plans, and coordinate with clients, marketing teams, and contractors to meet program goals.

Qualified candidates have a bachelor's or technical degree with 3–5 years in electric or gas utilities, facilities management, lighting, or energy conservation, and strong

Qualifications

• Bachelor's degree or equivalent experience.
• Technical school degree combined with demonstrated experience in electric/gas utility field will be considered.
• 3-5 years of experience in electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.

Responsibilities

• Provide management and leadership to team members, including day-to-day activities and achieving program goals.
• Develop outreach plans with Program Manager to target key market segments.
• Coordinate outreach activities with Client Marketing team, contractors, and utility client.
• Promote the energy efficiency program to customers and trade allies in the territory.
• Enter data into spreadsheets/databases to determine energy savings and manage projects.

Skills

Customer service

Communication skills

Detail-oriented

Team leadership

Data analysis

Time management

Education

Bachelor's degree

Technical school degree

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

The Outreach Manager I is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers who are assigned to one of the company's energy efficiency programs. This position will also provide energy advice and coordination services for customers. Identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment.

Essential Duties and Responsibilities

• Provide management and leadership to team members, including managing day to day activities, managing team goals and objectives, assisting team in creatively meeting the goals of the program and resolution of customer service issues.
• Develop outreach plan with Program Manager to target key market segments in order to maximize team’s attainment of efficiency goals.
• Adjust plan over time in response to changing market conditions.
• Coordinate outreach activities with the Client Marketing team, prime contractors and utility client.
• Promote the energy efficiency program to customers and trade allies in the assigned territory.
• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs.
• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up as required to the customers.
• Responsible for all accounting department functions including general ledger, accounts payable, accounts receivable, inventory, and payroll.
• Discuss technical elements of energy consuming equipment -i.e. lighting, HVAC, hot water systems, building & pipe insulation industrial processes.
• Enter data into spreadsheets and databases to determine energy savings and to manage current projects, collaborate with Energy Engineers as required.
• Provide a professional appearance appropriate for a representative.
• Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year.

Position Requirements

• Education and Experience: Bachelor's degree from an accredited college or university or equivalent experience.
• Education and Experience: Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered when deciding on this position.
• Education and Experience: 3 - 5 years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.
• Previous experience managing staff performing proactive customer outreach activities.

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills. Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 40%

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $81,000 to $110,000 annually. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs.

• Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Committed to diversity and inclusion.

An Equal Opportunity Employer.

Safety -Sensitive Role Addendum

Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools

We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.