Multi-family Home Energy Savings - Operations Analyst

Franklin Energy; Port Washington (WI); On-site; USD 39,000 - 47,000; Full time

Job summary

Franklin Energy is seeking a detail-oriented professional to drive operations improvements through Excel-based tools, process changes, and information-management enhancements. You will deliver project management artifacts, respond to client and program manager needs, and continuously optimize reporting workflows.

Responsibilities include tool development, change management, and program reporting. The role requires strong communication, customer service aptitude, and the ability to manage

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service/sales/office experience required.
• 2 years of report design and development experience.
• 1–2 years in client-facing project management.

Responsibilities

• Develop and enhance program tools for reporting and tracking to improve productivity and program management capabilities.
• Streamline tools to be used as client deliverables and process improvements.
• Create project timelines and manage milestones to ensure on-time delivery.
• Provide training and support for new tools or features and drive continuous improvement.

Skills

Customer service

Communication

Detail oriented

Data analysis

Client management

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

This position is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be with tools (Excel based), process changes, and Information Management led enhancements. Position will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. Position must identify improvement opportunities independently, but must also respond to client needs and program manager needs.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Program Tool Development

• Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
• Solidify and streamline tools that can be used as client and program deliverables.
• Develop project timelines and manage to critical milestones to ensure on-time delivery.
• Report on in progress and upcoming tasks that follow the project timelines.
• Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
• Identify opportunities for automation through advanced Excel tools or through IM development.

Change Management and Support

• Act as point person for delivering all key process, technology, or tool enhancements.
• Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements.
• Supporting the roll out (which may involve development, testing, and training) of any new tools or program features.
• Focus on identifying and delivering continuous improvement opportunities through system and process advancements.

Program Reporting

• Manage all reporting needs of the program which may include invoicing, data entry validations, and troubleshooting.
• Train additional staff personnel on reporting capabilities to broaden the regions reporting skills.

Position Requirements

Education and Experience

• High School diploma or equivalent required
• 1 - 2 years of previous customer service/sales/office experience required.
• 2 years of report design and development.
• 1 - 2 years in client facing project management.

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $28.00 and $34.00 per hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs.

Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.

Travel Requirements

Willingness to travel up to 10%.

Note

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer

An Equal Opportunity Employer Safety -Sensitive Role Addendum: Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Automated Tools Notice

We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.