Multi-Duty Receptionist - Summit Express Clinic at Fountain City

Summit Medical Group; Knoxville (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Summit Medical Group is seeking a Multi-Duty Receptionist for their Summit Express Clinic at Fountain City. This full-time role involves greeting patients, managing scheduling, and ensuring a smooth operation within a busy healthcare environment. Ideal candidates have strong organizational skills and a customer service-oriented mindset.

Benefits

Employee Wellness Program offers discounted monthly insurance premiums.

Commitment to a tobacco-free workplace.

Qualifications

• Prefer one year experience in a medical office setting.

Responsibilities

• Greets patients and visitors promptly and courteously.
• Handles phone calls and schedules appointments.
• Collects copays and maintains confidential records.

Skills

Customer Service

Organizational Skills

Education

High School Diploma or equivalent

Job description

About Our Career Opportunity

Summit Express Clinic at Fountain City is seeking a Multi-Duty Receptionist to join their practice. This is a full time opportunity.

Responsibilities: (List does not include all duties assigned)

+ Greets patients and visitors in a prompt, courteous, and helpful manner

+ Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.

+ Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service-oriented.

+ Maintains computerized scheduling and follows office scheduling policies.

+ Handles phone calls as appropriate (e.g. appointment confirmations, referral calls, pre-certs, etc.)

+ Files charts and coordinates lab work, as requested.

+ Sorts and delivers mail, medical records, and other correspondence.

+ Maintains work area in a neat and orderly manner.

+ Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 30 days in advance for time off (excluding emergencies.)

+ Cooperates and helps out coworkers if needed and is committed to the success of the team.

+ Attends meetings, as required.

+ Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).

+ Adheres to the corporate compliance plan and policies.

+ Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.

+ Performs related work, as assigned.

Education

High School Diploma, or equivalent, required.

Experience

Prefer one year experience in a medical office setting.

About Summit Medical Group

Summit Medical Group is East Tennessee’s largest primary care organization with more than 400 providers at 87 practice locations in 18 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.

Job ID: 2023-3925

Street: 103 Midlake Drive