Multi-Craft Field Service Technician II

TUSCO INC; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life Insurance

Disability insurance

Paid time off

Job summary

Tusco, Inc. is seeking a Multi-Craft Field Service Technician II to perform preventive maintenance, troubleshooting, and repairs on vehicle barrier systems and security equipment at customer sites.

This hands-on role supports PMs and on-demand service calls with professional customer service and precise documentation.

Qualifications

• 5+ years in mechanical, electrical, or industrial maintenance (automotive technicians encouraged).
• Experience with multi-craft troubleshooting (mechanical + basic electrical).
• Knowledge of hydraulic systems preferred.
• Ability to read and interpret blueprints, schematics, and manuals.
• Strong troubleshooting, analytical, and communication skills.

Responsibilities

• Perform preventive maintenance and routine service on vehicle barrier systems and security equipment.
• Diagnose and troubleshoot mechanical, hydraulic, and basic electrical/control systems.
• Repair or replace defective components including motors, hydraulic systems, wiring, and assemblies.
• Respond to service calls and resolve issues professionally and promptly.
• Use schematics and manuals to complete diagnostics and repairs.
• Disassemble, repair, and reassemble equipment as needed.
• Operate hand and power tools and diagnostic equipment.
• Document service activity and parts usage in company systems.
• Communicate professionally with customers on-site.
• Order and install replacement parts as needed.
• Ensure safe wiring methods per environment and PPE requirements.

Skills

Multi-craft troubleshooting

Mechanical aptitude

Hydraulic systems knowledge

Reading blueprints & schematics

Customer service & communication

Independent work with time management

Job description

When you join Tusco, you not only become a member of one of the most respected perimeter security solutions teams, but you also become a member of the Tusco family. If you are motivated to achieve success with a rapidly growing security solutions leader Tusco is interested in you!

Tusco has become an award-winning organization through PERFORMANCE excellence, shared EXPERIENCE, a positive ATTITUDE and trusting RELATIONSHIPS which define our Core Values. If you feel you align with these attributes let’s talk!

We are currently seeking: Multi-Craft Field Service Technician II

The Field Service Technician II – Barrier & Security Systems is responsible for preventive maintenance, troubleshooting, and repair of vehicle barrier systems and perimeter security equipment at customer sites.

This is a multi-craft field role requiring strong mechanical aptitude, working knowledge of hydraulic systems, and the ability to perform basic electrical and controls troubleshooting. The technician supports both scheduled maintenance and on-demand service calls while delivering professional customer service and maintaining accurate service documentation.

Our Field Service Technician teams travel extensively throughout the region. Travel is typically Monday–Friday based on project needs, with occasional weekend work required.

Responsibilities:

• Perform preventive maintenance (PMs) and routine service on vehicle barrier systems and security equipment
• Diagnose and troubleshoot mechanical, hydraulic, and basic electrical/control systems
• Repair or replace defective components, including motors, hydraulic systems, wiring, and mechanical assemblies
• Respond to service calls and resolve equipment issues in a timely and professional manner
• Use schematics, drawings, and manuals to complete diagnostics and repairs
• Disassemble, repair, and reassemble equipment as needed
• Operate hand tools, power tools, and diagnostic equipment
• Identify root causes of equipment failures and recommend corrective actions
• Document service activity, parts usage, and recommendations in company systems
• Communicate professionally with customers on-site
• Order and install replacement parts as needed
• Ensure proper wiring methods based on environment (e.g., wet conditions, distance, interference)
• Ensure compliance with all safety procedures and PPE requirements
• Complete required training (OSHA, etc.)
• Crosstrain and support other service/installation functions as needed

Required Qualifications

• 5+ years of experience in mechanical, electrical, or industrial maintenance (automotive technicians encouraged)
• Experience with multi-craft troubleshooting (mechanical + basic electrical)
• Working knowledge of hydraulic systems (strongly preferred)
• Ability to read and interpret blueprints, schematics, and manuals
• Strong troubleshooting and analytical skills
• High level of integrity and accountability
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Flexibility to adapt to changing priorities, environments, and weather conditions
• Ability to travel overnight and out-of-state
• Ability drive company vehicles (valid driver's license and acceptable driving record)
• Ability to pass DoT drug test, physical, and background checks

Preferred Qualifications

• Experience with vehicle barrier systems or access control/security equipment
• PLC Troubleshooting experience
• Field service or customer-facing technician experience

Physical Requirements

• Lift and carry up to 100 lbs
• Stand and walk up to 10 hours per day
• Work outdoors in varying weather conditions
• Climb stairs, ladders, and work active job sites
• Company truck, fuel card, and tools
• Medical, dental, and vision insurance
• FREE employee-only medical coverage
• 401(k) with company match
• Company Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program

What we offer

Tusco employees have access to medical, dental, vision, life insurance, 401(k), career development classes, paid time off and many more benefits.

About Tusco, Inc.

Established in 1974, Tusco, Inc. has become one of the nation’s leading and most respected perimeter security solutions contractors, providing sales and installation of crash rated fencing and gates, wedge barriers, bollards, drop arms, structured cabling, video surveillance, and access control systems. Tusco also provides services in systems integration and perimeter security site assessments and consulting.

Our performance history includes job locations that span from West coast to East coast as well as select international sites where we have provided state of the art perimeter security solutions to clients such as government agencies, including the FBI, DEA, and EPA, military bases, data centers, state capitol and federal buildings, universities, industrial facilities, spectator sports venues, office complexes, multifamily unit developments, churches, schools, and many others.

Equal Opportunity Employer, including disabled and veterans.