Multi-Agency Emergency Dispatcher (Police/Fire/EMS)

Public Safety Dispatch Network; Windsor (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Public Safety Dispatch Network in New Windsor, IL, is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services and EMS. The role handles calls, routes units, and tracks radio assignments.

Candidates should have a high school diploma or equivalent; some agencies require cross-training or credentials such as public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials.

Qualifications

• A high school diploma or recognized equivalent is commonly required.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Job description

Public Safety Dispatch Network in New Windsor, IL, is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services and EMS. The role handles calls, routes units, and tracks radio assignments.

Candidates should have a high school diploma or equivalent; some agencies require cross-training or credentials such as public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials.