Mulligans at the Bluffs-Lead Guest Service Attendant

Alpen Bluffs Outdoor Resort; Gaylord (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Lead Guest Service Attendant to enhance customer experience and manage front-of-house operations at their busy restaurant. The ideal candidate will bring strong leadership skills, excellent customer service abilities, and a knowledge of food and beverage operations. This position offers a chance to thrive in a dynamic and energetic environment where guests enjoy high-quality service and unforgettable dining experiences.

Qualifications

• Proven experience as a restaurant server.
• Excellent knowledge of front-of-house and back-of-house operations.
• Demonstrated leadership skills and ability to manage the team.

Responsibilities

• Interact with guests, take orders, and serve food and drinks.
• Perform inventory control on all food and beverage items.
• Check in guests for the golf simulators.

Skills

Customer Service

Leadership

Communication

Organization

Foodservice knowledge

Education

Relevant training certifications (TIPS and ServSafe preferred)

Tools

Toast POS system

Job description

LEAD GUEST SERVICE ATTENDANT JOB DESCRIPTION

Reports to: Food and Beverage Manager | FLSA Status: Non-Exempt, Full-Time or Part-Time

POSITION OVERVIEW

The Front of House Lead is a critical player in our restaurant's success, bringing energy and leadership to every shift. You'll be part of the Food and Beverage leadership team, keeping the wheels turning smoothly behind the scenes and on the floor. When the Food and Beverage Manager is not around, you’re in charge—making sure every guest’s experience is seamless from the moment they walk in until they leave with a smile. If you love the buzz of a busy restaurant, have a knack for management, and are all about creating memorable dining experiences, this role is made for you.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

FOOD AND BEVERAGE

• Interact with guests, take orders, and serve food and drinks
• Act as a representative of Mulligan's excellent customer service standards
• Assess guest needs and preferences to make recommendations
• Seat guests in the outdoor patio, ensuring a smooth flow for the kitchen staff
• Check the guest's identification and confirm it meets the legal drinking age

• Perform inventory control on all food and beverage items
• Stay guest-focused and nurture an excellent guest experience
• Comply with all food and beverage regulations
• Keep areas clean and tidy
• Credit card handling
• Managing the Toast POS system in both the front of the house and the back of the house
• Troubleshoot the Toast POS System
• Resolve golf simulator reservation conflicts
• Communicate effectively with Cooks, Guest Attendants, and Barkeepers
• Adhere to all Alpen Bluffs standard open and close procedures
• Adhere to all Alpen Bluffs Policies and Procedures
• Complete end-of-night cash reconciliations
• Ensure food and drink orders are accurately entered into the restaurant's POS system.
• Run sales reports in the POS system
• Ensure all Team Members on duty uphold daily expectations
• Check food and drink quality
• Assist with inventory control for all areas of Mulligans at the Bluffs
• Assisting the kitchen with expo services during busy times
• Complete daily business reports
• Other duties as assigned.

GOLF SIMULATOR RESPONSILITIES

• Check in guests for the golf simulators.
• Administer golf club rentals.
• Ensure the Golf Pro or League Administrator has everything needed for leagues and special events.
• Start up, shut down, and troubleshoot the golf simulators.

REQUIREMENTS

• Proven experience as a restaurant server
• Excellent knowledge of both front-of-house and back-of-house operations
• Foodservice knowledge
• Computer Literacy
• Positive attitude and excellent communication skills
• Ability to keep the entire establishment organized, stocked, and clean.
• Relevant training certifications (TIPS and ServSafe preferred).
• Comfortably handling payments from guests.
• Demonstrated leadership skills
• Availability to work nights up to 1 am EST and weekend days

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:

• Stand for long periods of time
• Walking for long periods of time
• Sit; use hands to finger, handle or feel; reach with hands and arm
• Frequently required to balance; stoop, kneel, crouch, or crawl; talk or hear
• Occasionally lift and/or move up to 50 pounds.

Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities at any time.