MuleSoft AMS Architect

Capgemini; Atlanta (GA); On-site; USD 82,000 - 193,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(k) retirement plan

Job summary

Capgemini in the United States is seeking a MuleSoft AMS Architect to lead application management and support for MuleSoft-based integrations, ensuring platform stability and ongoing improvements. You will collaborate with cross-functional teams and stakeholders to align technical decisions with business goals.

You'll provide architectural guidance, oversee L2/L3 support, RCA investigations, and production releases, while mentoring teams on best practices and driving continuous service

Qualifications

• Experience with MuleSoft Anypoint Platform and API-led connectivity.
• Strong foundation in integration patterns and middleware technologies.

Responsibilities

• Own the MuleSoft AMS landscape including support, maintenance, and production stability.
• Lead incident management, RCA, and change management to ensure SLA/KPI targets.
• Provide architectural guidance for complex incidents and guide DevOps practices.

Skills

MuleSoft Anypoint Platform

API-led Connectivity

DevOps & CI/CD

Incident Management

Tools

Git

Jenkins

Monitoring tools

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.LocationFrom any Hub location - Atlanta, GA; NY; Chicago, IL; Nashville, TN; Dallas, TXAbout the job you're consideringAt Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.Your RoleRole SummaryThe MuleSoft AMS Architect is responsible for leading Application Management and Support (AMS) services for MuleSoft-based integrations, ensuring platform stability, operational excellence, continuous improvements, and alignment with business objectives.The role combines architecture expertise, support governance, incident management, stakeholder communication, and platform optimization.Key ResponsibilitiesApplication Management & SupportOwn the overall MuleSoft AMS landscape, including support, maintenance, enhancements, and production stability.Lead L2/L3 support activities and ensure adherence to SLA/KPI commitments.Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.Govern production releases, change management, and environment management activities.Support capacity planning, platform upgrades, vulnerability remediation, and compliance initiatives.Architecture & Technical LeadershipProvide architectural guidance for complex incidents, performance bottlenecks, and integration issues.Review integration designs, APIs, security standards, and deployment strategies.Mentor development and support teams on MuleSoft best practices and architecture standards.Drive continuous service improvement initiatives and operational excellence programs.Stakeholder Management & CollaborationCollaborate with business stakeholders, development teams, infrastructure teams, and vendors to resolve critical issues.Act as the escalation point for critical production issues and strategic platform decisions.Monitoring & OptimizationEstablish monitoring, alerting, and operational dashboards for proactive support.Identify opportunities for automation, cost optimization, and operational efficiency improvements.Ensure platform stability, reliability, and ongoing service improvements.Required SkillsMuleSoft ExpertiseStrong hands-on experience with MuleSoft Anypoint Platform.Expertise in:API-led ConnectivityRAMLDataWeaveAPI ManagerRuntime ManagerCloudHubIntegration & SupportExperience managing production support and AMS operations for enterprise integrations.Strong understanding of integration patterns, messaging systems, and middleware technologies.Experience with:Incident ManagementProblem ManagementChange Management ProcessesDevOps & DeploymentKnowledge of CI/CD pipelines and DevOps practices.Experience with:GitJenkinsAutomated DeploymentsTechnical SkillsStrong troubleshooting and performance tuning skills.Experience working in Agile delivery and support models.Preferred QualificationsMuleSoft Certified Integration Architect (MCIA).MuleSoft Certified Platform Architect (MCPA).Experience with monitoring tools such as:SplunkDynatraceAppDynamicsGrafanaSimilar Monitoring PlatformsKnowledge of cloud platforms including:AWSAzureGCPITIL Foundation Certification preferred.Key Performance Indicators (KPIs)SLA Compliance > 95%Production Availability > 99.9%Reduction in recurring incidentsMean Time to Resolution (MTTR) improvementSuccessful release deploymentsCustomer Satisfaction (CSAT) and stakeholder feedbackAutomation and cost optimization initiatives deliveredLeadership ExpectationsProvide technical leadership across support and enhancement teams.Drive service governance and client engagement.Ensure risk mitigation, operational stability, and continuous improvement.Act as the escalation point for critical production issues and strategic platform decisions.#LI-SS1The base compensation range for this role in the posted location is: $82,082 to $193,440Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.