Mukilteo Store Manager

Brooklyn Bros Pizzeria; Mukilteo (WA); On-site; Full time

Job summary

Brooklyn Bros. Pizzeria in Mukilteo is seeking a Store Manager to lead daily operations and ensure exceptional food quality and customer experience. This full-time role requires strong leadership, operational management, and a commitment to team success. The ideal candidate will foster a positive work environment while managing restaurant performance and engaging with guests. Competitive pay and extensive training program provided.

Benefits

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discounts

Flexible schedule

Training & development

Wellness resources

Qualifications

• Experience in restaurant management required.
• Ability to lead and motivate crew members.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee daily operations of the restaurant.
• Manage food cost and labor to meet guidelines.
• Ensure customer satisfaction during all shifts.

Skills

Guest Experience Focused

Positive Leadership

Detail oriented

Critical thinking

Education

Leadership Training Program

Tools

Microsoft collaboration tools

Job description

Benefits:

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Brooklyn Bros. Pizzeria in Mukilteo is looking for a new Store Manager – this position oversees the daily operations of a single Brooklyn Bros. restaurant, ensuring consistent delivery of food quality, dining experience, financial performance, and crew engagement. Store Managers at Brooklyn Bros. are required to lead by example and by always using Positive Leadership techniques.

Brooklyn Bros. started in 2006 in Everett and strives to deliver the perfect New York slice to the Pacific Northwest. We use only the finest ingredients in our recipes, which have been honed for nearly two decades, while welcoming and serving guests in an atmosphere where everyone is a regular, and the guest service is legendary.

Our team adheres to our three fundamentals: consistently great food, happy guests, and clean restaurants — and everyone on the team is expected to do whatever it takes to deliver.

The crew has each other’s backs. We move and work as a team; no task is above anyone. Our management teams work in positions on the floor most of the time they’re at work – administrative tasks like scheduling, inventory, cash handling, and more have time scheduled for them, and are the shared responsibilities of the Store Manager, Assistant Manager, and Operations Team.

At Brooklyn Bros., you'll find the ownership and operations team working alongside you, making pizzas or bussing tables. Our crew is family — we want to see you succeed within Brooklyn Bros. Pizzeria and in your long-term career goals, and we’re committed to working with you to make those goals happen, whether you make Brooklyn Bros. a long-term career, go on elsewhere in hospitality, or follow a road that takes you elsewhere. Former Brooklyn Bros. Crew not only make up our entire current management and operations teams but have also gone on to build careers as teachers, professionals, musicians, barbers, tattoo artists, business owners, and more. We are as proud of our alumni as today’s team members.

If the idea of leading a Brooklyn Bros. location excites you, if this is the kind of culture you want to share in and contribute to, and you have the skills, restaurant management experience, and initiative to join us in making and baking the best pizza west of the Hudson, we’d love to hear from you.

Position Details

Role: Store Manager, Mukilteo Location Commitment: Full time (38-40 hours/ week) with semi-regular overtime expected and open weekend availability required.

Required Skills and Competencies:

Guest Experience Focused: carries a service mentality always in meeting the expectations and requirements of every guest. Acts always with guests in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Responds promptly to guest complaints or inquiries.

Positive Leadership foundation: Creates strong morale and spirit among the crew members. Shares wins and successes. Nurtures a feeling of belonging in the crew. Maintains a climate in which people want to do their best, by way of leading positively, optimistically, and always by example.

Continual growth mindset: with assistance of Operations Team, implements challenging and stretching tasks and assignments for self and others. Remains aware of each Crew Member’s career goals, and helps them prepare to move within the organization or outside of it to meet those goals. Organizes resources for those who need additional support or development. Enjoys crew engagement and helping those around them succeed.

Operations management: Directly or indirectly ensures smooth restaurant operations and customer satisfaction during all shifts. The Store Manager is responsible for managing food cost and labor to meet company guidelines.

Clear communication: Is good at establishing clear directions. Willing to learn what motivates crew members and adjust leadership style accordingly. Remains cool under pressure. Remains open, creative, and supportive during conversations where tension or emotion may arise. Frequently and readily solicits and implements feedback on personal performance.

Detail oriented, good with numbers, technologically proficient: able to calculate employee tips, understand food and labor cost percentages, and use Microsoft collaboration tools.

Critical thinking and problem-solving: able to take independent initiative to assess and solve problems or take a new perspective on existing solutions.

Comprehensive Leadership Training

Each Store Manager is required to complete the Brooklyn Bros. Leadership Training Program, a training course developed by executive leadership over many years in the organization.

The Leadership training program is designed to equip the management team with the skills and competencies required as well as address any potential challenges or roadblocks to success that may arise. Our intention is to develop and enhance the skills necessary to serve as a positive, balanced, motivated and effective leader no matter where life takes you.

A brief summary of some of the topics covered in the program:

Effective Leadership: This section of the program covers Positive Leadership Traits and Techniques, Effective Communication, Leading Equitably, Professionalism and Decorum in the Workplace, Collaborative Leadership, and Seeking and Providing Feedback.

Putting it into Action: This section involves putting into practice the skills and competencies learned in the first section. Leading a Successful Shift, Interpersonal Conflict Mediation and Resolution, and functional duties like Cash Handling and Proper Closing on a Shift.

Mastering Admin: The final section of the program covers every detail of the administrative duties of Store Managers, including but not limited to: Schedule Building, Managing Inventory, Ordering, Approval and Filing of Invoices, Calculating Par Levels, and Process Improving.

Competitive Pay Store managers earn between $21.25 and $23.25 per hour plus tips. Managers are included in the tip pool whenever they are working on the floor or in any kitchen position. They are excluded when working on admin tasks such as scheduling or inventory (SMs averaged just over 2.5 hours of admin per week over the past month. This number is expected to be higher during training). Overtime rates are 1.5x hourly wage.

In addition to wages and tips, Store Managers receive a quarterly stipend of $500 intended to account for any necessary time spent outside of scheduled hours supporting the crew on shift (assisting in finding last-minute coverage, making a schedule change, responding to request for information from crew or Operations, etc.)

Additional Benefits

2 hours paid time off per 40 hours worked, to be used at your discretion

Company paid health, dental, and vision

Access to additional health and wellness support via the HealthiestYou telemedicine app

Shift meals and employee discount (50% discount for eligible items on workdays and 25% discount on days off)

Paid volunteer hours (up to 4 per month)

Most major holidays off

Brooklyn Bros. is an equal opportunity employer. We will not tolerate discrimination based on race, sex, age, national origin, religion, sexual orientation, or disability. Employment decisions such as hiring, promotion, compensation, training and discipline will be made only for legitimate business reasons based upon qualifications and other non-discriminatory factors.