Mt. Vernon Member Service Representative I

Apple Federal Credit Union; Alexandria (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Apple Federal Credit Union is seeking a Member Services Representative I to provide exceptional service and support to our members. The role involves processing transactions, maintaining accounts, and promoting products while ensuring compliance with credit union policies. Candidates should have strong interpersonal skills, a commitment to exceptional service, and the ability to handle cash accurately.

Qualifications

• 12 months of experience in a financial institution or cash handling role.
• Strong interpersonal skills and commitment to exceptional service.
• Effective oral and written communication abilities.

Responsibilities

• Process transactions accurately, including deposits and withdrawals.
• Engage with members professionally and courteously.
• Promote credit union products and identify cross-selling opportunities.

Skills

Customer service

Interpersonal skills

Communication

Mathematical proficiency

Attention to detail

Education

High school diploma or equivalent (GED)

Job description

Position Summary:

As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You'll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies.

Responsibilities:

1. Member Engagement:
   • Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone.
   • Efficiently process transactions, including deposits, withdrawals, and account transfers.
   • Balance checks and cash accurately, ensuring compliance with daily cash received vouchers.
2. Loan and Account Services:
   • Receive loan payments, checks, and cash for deposit into members' savings and checking accounts.
   • Verify amounts and examine checks for proper endorsement and negotiability.
   • Input transaction information into our computer system via PC.
   • Respond to member correspondence regarding account transactions.
3. Information and Outreach:
   • Provide basic account information on loans and share products to members as needed.
   • Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products.
   • Record member activity in the Synapsys MRM system.
4. Service Excellence:
   • Embrace the "Pillars of Member Service" by consistently delivering friendly and professional interactions to both internal and external members.
   • Stay informed about all Apple FCU products, services, policies, and procedures.
   • Complete internal training requirements promptly.
5. Sales and Compliance:
   • Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly.
   • Process member requests for share withdrawals.
   • Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures.
   • Refer any questionable transactions to your immediate supervisor.

Qualifications-all required unless otherwise noted:

• At least 12 months of experience in a financial institution or cash handling role.
• High school diploma or equivalent (GED).
• Strong interpersonal skills and a commitment to exceptional member/customer service.
• Effective oral and written communication abilities.
• Willingness to learn and promote credit union products.
• Proficiency with basic math and attention to detail.
• Ability to navigate PC-based systems.
• Comfort working in a financial institution environment.

Employment Type:Full-Time

Location: 7696-F Richmond Highway, Alexandria, VA 22306

***Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility.***