MT Sales Account Manager

Hidden-Creek; Hilliard (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) with 4% Company Match

Paid Time Off

12 Paid Holidays

Bonus opportunity

Employee Referral Bonus

Job summary

Hidden Creek Landscaping, Inc. in Hilliard, OH is seeking a Maintenance Account Manager to serve as the main liaison for maintenance clients, coordinating with production teams and ensuring exceptional service.

You will build long-term client relationships, identify growth opportunities, and support account profitability. The role requires 3+ years in account management or related fields, strong communication, and a focus on customer experience.

Qualifications

• 3+ years in account management, customer service, sales, or operations.
• Excellent verbal and written communication.
• Strong organizational and time management abilities.
• Financial awareness and profitability understanding.
• Valid driver’s license.
• Experience in landscaping or related industry preferred.

Responsibilities

• Be the primary point of contact for maintenance clients and build trust.
• Coordinate with operations to ensure work meets scope and quality.
• Identify enhancement opportunities and prepare proposals/estimates.
• Manage contract renewals and onboarding of new clients.
• Monitor budgets, invoicing, and account profitability.
• Lead quality inspections and ensure client satisfaction.

Skills

Relationship management

Communication

Time management

Problem solving

CRM software

Education

Bachelor's degree in related field

Tools

LMN

Aspire

Buildertrend

CRM software

Job description

Now Hiring: Maintenance Account ManagerLocation: Hilliard, OH | Full-Time | Reports to: Director of RevenueAt Hidden Creek, we believe exceptional landscapes begin with exceptional relationships.We're looking for a proactive, organized, and customer-focused Maintenance Account Manager who enjoys building long-term partnerships, solving problems, and helping clients get the most out of their investment. This role is responsible for managing a portfolio of maintenance clients while serving as the bridge between our customers and our production teams.If you enjoy developing relationships, identifying opportunities, and delivering an outstanding customer experience, we'd love to meet you.About the RoleThe Maintenance Account Manager serves as the primary point of contact for maintenance clients after the sales process. This individual is responsible for ensuring excellent communication, coordinating with operations, resolving client concerns, identifying enhancement opportunities, and maintaining long-term customer satisfaction.Success in this role requires strong relationship management, attention to detail, financial awareness, and the ability to collaborate across multiple departments while living Hidden Creek's Core Values.What You'll DoClient Relationship Management (35%)Serve as the primary point of contact for assigned maintenance clients.Build long-term relationships through consistent communication and exceptional service.Conduct regular property walks and site visits.Address concerns quickly while creating positive customer experiences.Resolve client issues while coordinating with operations.Ensure clients receive proactive communication regarding their properties.Account Growth & Business Development (20%)Identify enhancement opportunities that improve clients' properties.Prepare proposals and estimates for enhancement work.Manage contract renewals.Assist with onboarding new maintenance clients.Generate referrals and online reviews.Support sales initiatives and account retention efforts.Operations Coordination (15%)Partner with Operations Managers and Field Leaders to ensure work is completed according to scope.Communicate client expectations to production teams.Monitor service quality and follow up on outstanding items.Coordinate scheduling adjustments when necessary.Help ensure projects are completed safely, efficiently, and to Hidden Creek standards.Financial Performance (15%)Manage account profitability.Monitor budgets and contract performance.Achieve revenue and gross profit goals.Support accurate invoicing.Monitor enhancement sales and revenue growth within assigned accounts.Customer Experience & Quality (10%)Perform quality inspections and property evaluations.Ensure services meet Hidden Creek quality standards.Proactively identify issues before clients notice them.Follow up after service concerns to ensure complete resolution.Professional Development (5%)Participate in CRM improvements.Track KPIs and customer satisfaction metrics.Participate in sales, customer service, and leadership training.Support continuous improvement initiatives across the department.What Makes You a Great Fit3+ years of account management, customer service, sales, or operations experienceExperience managing multiple customer relationships simultaneouslyExcellent communication and interpersonal skillsStrong organizational and time management abilitiesAbility to solve problems quickly and professionallyExperience preparing estimates or proposals preferredFinancial awareness and understanding of profitabilityExperience in landscaping, maintenance, construction, property management, or a related industry preferredProficiency with Microsoft Office and CRM softwareValid driver's licenseWhy Hidden Creek?We live by four values:Dare to Be Different | Driven to Grow | Lead with Intent | Make Someone SmileWe’re not your average landscaping company. At Hidden Creek, we believe in mentorship, tech-enabled operations, and people-first leadership. Guided by the LeanScaper method and connected with top industry peers, our team is shaping the future of how great work gets done. We invest in growth, reward initiative, and develop leaders at every level.We Offer:Medical, Dental, and Vision InsuranceLife Insurance provided by Hidden Creek401(k) with 4% Company MatchPaid Time Off12 Paid Holidays (Including Christmas Eve through New Year’s Day)Competitive Base Salary + Bonus OpportunityEmployee Referral Bonus ProgramCore Value Rewards ProgramTeam-building events and a collaborative, high-performance cultureHidden Creek Landscaping, Inc. is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.We are committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). If you require reasonable accommodation during the application or interview process, please let us know.Employment with Hidden Creek Landscaping, Inc. is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Required Qualifications3+ years of experience in account management, customer success, property management, landscaping, construction, or a related industryStrong customer service and relationship-building skillsExperience managing multiple priorities and deadlinesExcellent verbal and written communicationStrong conflict resolution skillsExperience creating estimates or proposals preferredFinancial understanding of budgets and profitabilityProficiency in Microsoft OfficeValid driver's licensePreferred QualificationsExperience in commercial or residential landscape maintenanceExperience with LMN, Aspire, Buildertrend, or CRM softwareBilingual (English/Spanish)Bachelor's degree in Business, Horticulture, Landscape Management, or related field (or equivalent experience)Ideal CandidateA relationship-driven professional who thrives on serving clients, building trust, and creating exceptional customer experiences. This individual communicates proactively, solves problems quickly, collaborates effectively with operations teams, and continuously looks for ways to strengthen client relationships while growing the business. They are organized, accountable, financially aware, and naturally embody Hidden Creek's Core Values.