MSP System Administrator

CMIT Solutions of West Metro Denver; Denver (CO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

CMIT Solutions of West Metro Denver seeks an MSP Systems Administrator to support small to mid-size businesses with IT and cybersecurity solutions. You will manage remote monitoring, diagnose issues, and visit client sites as needed.

The role emphasizes reliability, detailed work, and ongoing learning, with opportunities for formal training and certifications. Candidates should live in/near the Denver Metro area and can work from home when appropriate.

Qualifications

• At least two years experience working for an MSP.
• Experience with MSP-specific tools like Autotask, Datto RMM and ITGlue.
• Microsoft 365 and Windows Server administration experience preferred.
• Strong knowledge of networking concepts and protocols.
• Ability to diagnose and remediate computer and network issues.

Responsibilities

• Install and configure computers, servers, firewalls and peripheral equipment.
• Troubleshoot and repair computer hardware issues.
• Diagnose and repair network issues.

Skills

MSP experience

Windows administration

Networking concepts

Active Directory

Remote support

Customer service

Attention to detail

Education

Networking/Security/Microsoft certifications

Tools

Autotask

Datto RMM

ITGlue

Job description

Job Summary

We are a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses with both IT and advanced cybersecurity solutions. We’re looking for a Systems Administrator with MSP experience who wants to grow their technical skills and build a career in IT and cybersecurity.

This role is ideal for someone who is reliable, detail-oriented, and motivated to learn.

About the Company

CMIT Solutions provides IT security and support services to small to medium sized businesses in 150 locations nationwide. Our centrally managed Network Operations Center, Security Operations Center and Help Desk provide 24×7 remote monitoring, diagnostics and remediation for our clients. Our local offices give our clients the personal attention needed for a successful relationship, as well as the necessary onsite support for installations and repairs. Our clients rely on us to provide them with a secure and reliable IT environment so they can focus on their business. We take a proactive approach, predicting and repairing small issues before they escape into downtime.

CMIT Solutions of West Metro Denver is seeking an MSP Systems Administrator to provide the superior level of technical support our clients have come to rely on. Our clients are small to medium sized businesses mostly in the south and west Denver metro area. We believe in a healthy work/life balance. Overtime and working outside normal business hours is rare. We have a strong focus on cybersecurity, both internally and for our clients. We reward education by paying for formal training and certification exams that are relevant to an employee’s work.

Position Summary

As an MSP Systems Administrator you will contribute to creating and maintaining these highly reliable and secure systems. Our advanced remote monitoring and management software will alert you to potential problems as well as critical issues. You will assess, diagnose and remediate the issue. Some remediation may be done remotely, some may require a visit to the client’s office. You will be able to work from home when appropriate, as long as you can drive to client sites when needed.

Core responsibilities of this position:

• Install and configure computers, servers, firewalls and peripheral equipment
• Troubleshoot and repair computer hardware issues
• Diagnose and repair network issues

Ideal candidates will have the following personal characteristics:

• Strong attention to detail
• Good communication and interpersonal skills
• Outgoing, positive attitude
• Customer service focused
• Ability to follow procedures
• Reliable and responsive

Candidates will possess the following technical skills and experience:

• At least two years experience working for a MSP
• Experience with MSP-specific tools like Autotask, Datto RMM, ITGlue
• A , Network , Security and/or Microsoft certifications desired
• Microsoft 365, Intune and Entra installation/configuration
• Deep knowledge of networking concepts/protocols such as DHCP, DNS, subnet masking, segmentation, IP routing, VPN configuration, RDP
• Diagnose computer/network failures and anomalies and develop a resolution
• Computer component replacement (hard drives, memory, power supplies, etc.)
• Strong knowledge of Windows 10/11 and Windows Server 2016 and later operating systems
• Configure and maintain Active Directory
• Configure routers/firewalls, managed switches, wireless access points and other network equipment
• Configure Microsoft Outlook for Exchange email accounts
• Experience testing and terminating Ethernet cabling
• Ability to work remotely using RMM software
• Experience with Macs and iOS and Android devices is a plus
• Minimum 4 years relevant experience, with at least 2 years in end-user support

Additional requirements:

• Currently living in and able to service customers in the Denver Metro area
• Must have a car in good running condition, valid driver’s license, proof of auto insurance and ability to drive to job sites around the Denver Metro area
• May occasionally be required to lift or move servers and other equipment weighing up to 40 lbs
• Ability to pass a background check

Minimum Required Experience:

• IT support: 4 years
• Managed Service Provider (MSP): 2 years