MSP Program Billing Analyst

Cross Country Healthcare, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong Wellness Platform

Job summary

Cross Country is seeking a MSP Program Billing Analyst to ensure timely processing of timesheets and invoices via the VMS system. You will address provider and client inquiries with a customer-focused approach and maintain accurate documentation.

The role requires 3 years of billing experience in staffing, MSP/VMS exposure, and strong analytical abilities. Excellent communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 3 years' billing experience, preferably in staffing.
• MSP/VMS staffing industry experience desired.
• 3-5 years of analytical experience with attention to detail.
• Client-facing and strong relationship-building abilities.
• Able to work in a fast-paced, high-volume environment.
• Excellent communication and follow-up skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Process the weekly pay/bill cycle with error-free accuracy.
• Enter timesheets and expenses into the VMS tool from various sources.
• Process timesheet integrations and manage integration exceptions.
• Audit timesheets and expenses against client billing rules.
• Invoice customers for hours worked and other revenue items.
• Distribute invoices per customer requests.
• Handle timesheet adjustments and debits/credits in the VMS tool.
• Research and respond to billing inquiries with high customer service.
• Maintain documentation for processing cycles (invoices, reports, etc.).
• Perform SOX and internal control procedures.

Skills

Billing experience

Analytical skills

Excel proficiency

Communication skills

Client relationship management

Fast-paced environment

Education

Bachelor's Degree

Tools

MSP/VMS tools

MS Office (Excel focus)

Job description

• medical insurance, dental insurance, life insurance, vision insurance, tuition assistance, 401(k)

United States

Aug 20, 2026

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE:

The primary responsibility of the MSP Program Billing Analyst is to ensure timely and accurate processing of timesheets and invoices through the VMS technology, and research and resolve all provider and client inquiries in a timely and customer-focused manner.

ESSENTIAL FUNCTIONS:

• Take ownership of the error free completion of the entire weekly pay/bill cycle to include:
• Timesheet & Expense entry and into the VMS tool from various sources
• Timesheet integration processing into the VMS tool and management of integration exceptions
• Audit of all timesheet and expenses against client contractual billing rules
• Invoicing all customers, based on customers' billing cycle, for all hours worked and all other revenue including travel, bonus, and housing subsidies
• Responsible for distribution of all invoices in accordance with customer requests
• Provide accurate processing of all timesheet adjustments into the VMS tool, initiated by either external (supplier-related) or internal (Cross Country) requests
• Accurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Cross Country) requests
• Timely research and resolution of all billing inquiries into the assigned mailboxes utilizing the highest level of customer service
• Responsible for maintaining all necessary documentation for processing cycle; included but not limited to emailed invoices, reports, etc.
• Perform all necessary SOX and Internal Key Controls
• Participates in special projects and performs other duties as assigned
• Knowledge and understanding of various time entry and time approval processes used by the client and its impact on the payroll and billing processing
• Ability to run and analyze queries and reports for weekly processing as well as for research and inquiries
• Ability to reconcile large quantities of data utilizing excel
• Build and maintain relationships with MSP Operations and establish and maintain rapport with client contacts
• Engage necessary departments in support of customer objectives and needs to optimize the client experience
• All other duties as assigned

QUALIFICATIONS:

• Bachelor's Degree or any equivalent combination of education and experience enough to successfully perform the essential functions of the job
• 3 years' experience in billing, preferably in the Staffing industry
• MSP/VMS staffing industry experience is highly desired
• 3-5 years of demonstrated analytical sense with excellent attention to detail
• Client facing and strong relationship building experience
• Proven aptitude to execute in a fast-paced, high volume environment
• Demonstrate excellent communication and follow-up skills
• Detail and task-oriented with strong organizational skills
• Manage several conflicting priorities, must be flexible, be willing to assist and fill in as needed
• Flexible and adaptable
• Basic knowledge of Microsoft Office suite with a proficient knowledge of Excel

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

• Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance.
• The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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