MSP Program Billing Analyst

Cross Country Healthcare, Inc.; Nashville (TN); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Job summary

Cross Country Healthcare, Inc. is seeking an MSP Program Billing Analyst to ensure timely and accurate processing of timesheets and invoices through the VMS technology, while researching and resolving all provider and client inquiries in a customer-focused manner.

The role requires auditing timesheets and expenses, invoicing customers, handling adjustments, and maintaining essential documentation. The position supports a comprehensive benefits package and company initiatives.

Qualifications

• Familiarity with Excel for data analysis and reconciliation.
• Experience with VMS systems or payroll/billing platforms.
• Understanding of SOX/internal controls.

Responsibilities

• Own the weekly pay/bill cycle, including timesheet and expense entry.
• Process invoicing and manage invoices per customer requests.
• Research and resolve billing inquiries with a strong customer service approach.
• Maintain documentation for processing cycles and reports.
• Reconcile data and run queries/reports for processing and inquiries.

Skills

Excel

VMS

SOX controls

Tools

VMS tool

Job description

medical insurance, dental insurance, life insurance, vision insurance, tuition assistance, 401(k)

Aug 20, 2026

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE:

The primary responsibility of the MSP Program Billing Analyst is to ensure timely and accurate processing of timesheets and invoices through the VMS technology, and research and resolve all provider and client inquiries in a timely and customer-focused manner.

ESSENTIAL FUNCTIONS:

• Take ownership of the error free completion of the entire weekly pay/bill cycle to include:
• Timesheet & Expense entry and into the VMS tool from various sources
• Timesheet integration processing into the VMS tool and management of integration exceptions
• Audit of all timesheet and expenses against client contractual billing rules
• Invoicing all customers, based on customers' billing cycle, for all hours worked and all other revenue including travel, bonus, and housing subsidies
• Responsible for distribution of all invoices in accordance with customer requests
• Provide accurate processing of all timesheet adjustments into the VMS tool, initiated by either external (supplier-related) or internal (Cross Country) requests
• Accurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Cross Country) requests
• Timely research and resolution of all billing inquiries into the assigned mailboxes utilizing the highest level of customer service
• Responsible for maintaining all necessary documentation for processing cycle; included but not limited to emailed invoices, reports, etc.
• Perform all necessary SOX and Internal Key Controls
• Participates in special projects and performs other duties as assigned
• Knowledge and understanding of various time entry and time approval processes used by the client and its impact on the payroll and billing processing
• Ability to run and analyze queries and reports for weekly processing as well as for research and inquiries
• Ability to reconcile large quantities of data utilizing excel
• Build and maintain relationships with MSP Operations and establish and maintain rapport with client contacts
• Engage necessary departments in support of customer objectives and needs to optimize the client experience
• All other duties as assigned

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
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