MSP experienced field technician (In office and in the field, no remote work)

ZipRecruiter; Streamwood (IL); Remote; USD 60,000 - 75,000; Full time

Job summary

An established industry player is looking for a Tier 2 Field Technician to join its vibrant IT support team. This role is pivotal in delivering advanced technical support and on-site client services, ensuring that clients receive exceptional IT solutions. The ideal candidate will have a solid background in IT support, with proficiency across various platforms, and be ready to tackle complex technical challenges. With a commitment to professional growth, this position offers a structured career path leading to advanced roles in the IT field. Join a company that values innovation and excellence in service delivery.

Qualifications

• 2-3 years of experience in IT support, preferably in a managed service environment.
• Professional certifications such as A+, Network+, Microsoft MCSA are required.

Responsibilities

• Conduct on-site technical support and troubleshooting for client networks.
• Prepare detailed technical documentation and service reports.
• Provide remote and on-site support for various client environments.

Skills

Advanced troubleshooting skills

Excellent verbal and written communication skills

Proficiency in remote desktop support tools

Networking principles

Basic scripting and automation skills

Education

Associate's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Azure

AWS

Office 365

Google Workspace

Job description

Job Description

Company Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full-time basis (no contract or contract-to-hire positions).

Job Title

Tier 2 Field Technician

Job Overview

We are seeking an experienced and detail-oriented Tier 2 Field Technician to join our dynamic IT support team. The ideal candidate will play a crucial role in providing advanced technical support, on-site client services, and contribute to our company's commitment to exceptional IT solutions.

Key Responsibilities

• Conduct on-site technical support and troubleshooting for client networks, systems, and infrastructure
• Respond to and resolve complex technical issues escalated from Tier 1 support
• Perform hardware and software installations, upgrades, and configurations
• Manage client site visits 2-3 times per week, coordinating with internal dispatch team
• Prepare detailed technical documentation and service reports
• Diagnose and resolve network, server, and workstation problems
• Provide remote and on-site support for various client environments
• Assist in developing and implementing technical solutions
• Collaborate with internal teams to ensure seamless service delivery

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
• 2-3 years of experience in IT support, preferably in a managed service environment
• Advanced troubleshooting skills across Windows, Mac, and Linux platforms
• Strong understanding of networking principles and hardware infrastructure
• Excellent verbal and written communication skills
• Valid driver's license and clean driving record
• Professional certifications (A+, Network+, Microsoft MCSA)

Technical Skills

• Proficiency in remote desktop support tools
• Experience with network diagnostics and troubleshooting
• Familiarity with cloud services (Azure, AWS)
• Hands-on experience with Office 365 and Google Workspace
• Virtualization technologies
• Basic scripting and automation skills

Growth Potential

We are committed to your professional development. Our structured career path allows motivated technicians to advance to:

• Senior Field Technician
• Technical Team Lead
• Network Engineer
• Solutions Architect
• Cybersecurity Specialist

Additional Information

Salary goes up to $75,000 (depending on experience) with comprehensive benefits.