MSP Emergency Dispatcher Supv

State of Maryland; Pikesville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and essential role within a forward-thinking state agency, where you will supervise and guide a team of Emergency Dispatchers. This position is crucial in maintaining safety protocols and ensuring effective communication between law enforcement and public safety personnel. You'll be responsible for training new dispatchers, managing schedules, and utilizing advanced technology to enhance operational efficiency. If you are passionate about public service and eager to make a difference in your community, this opportunity is perfect for you. Embrace the chance to grow in a supportive environment and contribute to the safety and well-being of Maryland residents.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Training Opportunities

Qualifications

• Five years of experience as an Emergency Dispatcher required.
• Certification as a Communications Training Officer (CTO) is mandatory.

Responsibilities

• Supervise the communications center and ensure officer safety protocols.
• Train new Emergency Dispatcher Trainees and manage schedules.

Skills

Emergency Dispatching

Team Management

Training and Development

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer-Aided Dispatch (CAD)

Quality Assurance (Proqa)

Job description

Introduction

This is an internal recruitment limited to Maryland State Police (MSP) employees only (Permanent, Contractual and Temporary). It is important that all experience be fully documented. Failure to answer all supplemental questions specifically and accurately may cause the candidate to be rejected. Please fill out the application completely.
• The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.
• Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.
• Do not leave any answer spaces blank; if a question does not apply, write 'N/A'.
• Although you may attach a resume to further describe your qualifications, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write 'see resume' in your work history or responses to supplemental questions.
• Failure to comply with these instructions may result in disqualification.
• Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.

GRADE: STD 0018

LOCATION OF POSITION: MSP - Frederick Barrack, 110 Airport Dr. East, Frederick, MD 21701

Main Purpose of Job: To provide guidance and supervision of the communications center at a Maryland State Police Barrack. The work involves close, general and moderate supervision of MSPED employees that are providing services to law enforcement personnel and other authorized agencies. Maintaining and establishing officer-safety protocols by monitoring police radio transmissions and utilization of all technologically advanced computerized communications equipment.

POSITION DUTIES:

1. Provide initial training to new entry level Maryland State Police (MSP) Emergency Dispatcher Trainees, I, II, & III, and continuous education training to experienced full-performance MSPEDs who are responsible for monitoring and communicating with MSP and other public safety personnel via two-way multi-channel radios and maintaining required documentation of same.
2. Knowledge and experience of the Computer-Aided-Dispatch (CAD) system for ensuring that all pertinent information is being gathered and entered correctly into the Emergency Police Dispatch (EPD) program and dispatched under appropriate protocol.
3. Assurance and compliance management of the Quality Assurance (Proqa) program.
4. Review all METERS/NCIC validation entries to ensure accuracy, completeness, timeliness and compliance affiliations.
5. Prepare and maintain work and leave schedules for MSPEDs.
6. Maintain related filing system in the Communications Centers.
7. Review Detainer/Open warrant files monthly to ensure wanted persons remain incarcerated.
8. Perform other related duties.

MINIMUM QUALIFICATIONS:

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of experience as an Emergency Dispatcher and the successful completion of the MSP training Program and Communications Training Officer program.

DESIRED OR PREFERRED QUALIFICATIONS: Preference will be given to applicants who possess the following preferred qualifications. It is important that you include clear and specific information on your application regarding your qualifications:
• Experience maintaining detainer/open warrant files
• Experience managing teams and training others

LIMITATIONS ON SELECTION: This is an internal recruitment limited to Maryland State Police (MSP) employees only (Permanent, Contractual and Temporary).

LICENSES, REGISTRATIONS AND CERTIFICATIONS:

1. Employees in this classification must be certified as a Communications Training Officer (CTO).
2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS:

1. Applicants for positions in this classification will be subject to an extensive background investigation prior to appointment.
2. Employees in this classification will be required to provide the employing barrack with a telephone number where they can be reached.
3. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

SELECTION PROCESS: Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees. The list will be valid for one year.

EXAMINATION PROCESS: The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.

BENEFITS: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS:

NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online. Completed applications, required documentation and any required addendums may be mailed to:
Maryland State Police
Human Resources Division
1201 Reisterstown Road
Pikesville, MD 21208
ATTN: Tiffany R. Hazel
[e-mail]

It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, sexual orientation or any other protected status. If you have any questions about this recruitment, please contact the Maryland State Police at 410-653-4420. TTY Users: call via Maryland Relay. We thank our Veterans for their service to our country and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.