MRSGM NA Logistics Liability Claims Manager- Third Party

Munich Re Group; Schaumburg (IL); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

401k match

Paid holidays

Sick time

Paid vacation

Job summary

Munich Re in Schaumburg, IL is seeking a senior Claims Liability Manager to lead cargo liability claims operations, evaluate and settle complex claims, and ensure compliance with company policies. The role reports to the SVP Claims and requires strong negotiation and leadership across teams.

The position emphasizes minimizing losses, strategic settlements, and collaboration with cross-functional departments within a hybrid work model. All State Adjuster Licenses are required.

Qualifications

• 5–8+ years of cargo liability insurance claims handling, incl. contractual/contingent claims.
• Strong understanding of policy language, shipping regulations, and industry practices.
• Analytical and problem-solving skills to assess complex claims and determine liability.
• Excellent negotiation and communication to interact with diverse stakeholders.

Responsibilities

• Direct day-to-day operations of the liability claims department and ensure claims are processed within guidelines.
• Lead teams of adjusters, manage litigation strategies, and set reserves to minimize costs.
• Provide leadership on KPI metrics, policy adherence, and client satisfaction.
• Collaborate with cross-functional leadership to prioritize the adjudication process.
• Negotiate settlements and oversee outside counsel on litigation strategy.
• Maintain relationships with clients, underwriters, and other departments.

Skills

Cargo claims handling

Negotiation

Team leadership

Policy interpretation

Regulatory knowledge

Education

All State Adjuster Licenses

Job description

Location:

• Schaumburg, IL. Hybrid Role: In-office two days of your choice. Work remotely three days a week.

Job Description

We are in search of an experienced insurance professional responsible for investigating, evaluating, and settling complex cargo liability claims by examining policies, gathering evidence, analyzing loss details, negotiating settlements with involved parties, and ensuring compliance with company guidelines, often handling high-value or intricate claims with a focus on minimizing losses; requiring strong knowledge of cargo legal liability insurance policies, shipping regulations, and claims handling procedures.

The Claims Liability Manager will ensure all claims; RIG Cargo Liability Claims are handled in a timely basis. Performs administrative functions related to the handling of those claims, and will follow the Claims Departments Policies, Procedures, Rules and Regulations; this role reports to the SVP Claims.

Responsibilities

• Direct day to day operations of the liability claims department and ensure that claims are processed within client and company guidelines including delegating workload and oversight for all processes and approvals within the department
• Lead teams of adjusters, manage litigation strategies, and set reserves, aiming to minimize claim costs while providing quality service.
• Empowers the Claims leadership team and support the department, ensuring quality claims metrics and service level agreements are met
• Collaborates with the leadership from cross functional departments to ensure efficiency and proper prioritization of the claims adjudication process
• Provide regular feedback, support and leadership regarding department level performance in critical areas such as KPI, company policy and procedure adherence, and client and employee satisfaction
• Updates records, files and computer databases as needed.
• Serve as process expert to identify and approve process changes impacting the Claim Domain operations
• Strategic Negotiation: Negotiate settlements and oversee outside counsel on litigation strategy.
• Maintain and develop positive relationships with clients, team members, underwriters, and other departments
• Collaborate with and openly shares knowledge with colleagues
• Serve as primary liability point of contact and liaison within the Claims team, supporting both binder and non-binder claims/customers
• Work with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and or complaints
• Coordinates development of Claim forms and letters and serves as department resource on forms and letter issues
• Handle all payment approvals, claim closing requests, reserve approvals within authority level.
• Have ability to change priorities depending on the inventory load, handling claims
• Team Leadership: Direct, train, and mentor claims personnel, conducting performance evaluations and managing workload distribution.

Requirements

• 5-8+ years of experience in cargo liability insurance claims handling, with a focus on contractual and contingent liability claims
• Strong understanding of insurance policy language, shipping regulations, and industry practices
• Analytical and problem-solving skills to assess complex claims and determine liability

• Excellent negotiation and communication skills to interact with diverse stakeholders
• Ability to work independently and manage a team and caseload effectively
• Strong attention to detail and organizational skills to review documents, manage data, and meet deadlines
• Ability to understand claims adjudication, systems, and reporting
• Solid writing skills to create accurate claim data
• Specialized industry knowledge of contractual, contingent, E&O, and cargo legal liability claims
• Strong customer service skills and ability to maintain confidentiality of claims information

Authority Levels, Education, Certificates, Licenses and Designations

• All State Adjuster Licenses are required
• Authority - no authority for the first 6 months

People Leadership

• This role will have people leadership responsibilities
• Including but not limited to: Continuous Conversations (Performance Management, Feedback and Development), Onboarding, Timekeeping)

MRSGNA is open to considering candidates in numerous locations, including Schaumburg, IL. The salary range posted below applies to the Schaumburg, IL location. The base salary range anticipated for this position is $75,000 to $120,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation The salary estimate displayed represents the typical salary range for candidates hired in this position in Schaumburg, IL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

• health insurance coverage
• life and disability insurance
• 401k match
• paid holidays
• sick time
• paid vacation

We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.