MRI TECHNOLOGIST FULL TIME EVENING CHESTNUT HILL HOSPITAL

Temple Health; Helena (MT); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Retirement plan

457(b) defered compensation

Education reimbursement

Paid time off

Job summary

Temple Health is seeking a Technical Support Engineer to support remote and onsite staff, troubleshoot software, and manage hardware and mobile devices to keep audio/visual equipment functioning smoothly.

The role requires securing user accounts, maintaining security standards, and deploying desktop OS and company applications. Requires a relevant IT degree with 4+ years of experience and familiarity with LDAP-like environments.

Qualifications

• Proven ability to diagnose and resolve complex technical issues across software and hardware.
• Experience managing user accounts, security rights, and directory services.
• Ability to configure and deploy desktop OS and applications with security in mind.

Responsibilities

• Provide end-to-end resolution of employee and customer technical issues.
• Support application security and audit asset protection.
• Build and maintain computer hardware and software; manage inventory and deployments.
• Provide technical knowledge and training for special projects and staff.

Skills

Technical Issue Resolution

Application security

Hardware & Software

Training

Education

Bachelor's degree +4 years IT experience or equivalent

Tools

Tanium

ServiceNow

Job description

This posting deadline has been extended and is scheduled to close on Friday, August 15 at 11:59pm MST. If a sufficient number of qualified applications are received, this posting may close early.

About the job:

Are you a tech-savvy problem-solver with a passion for helping others? We're looking for a Technical Support Engineer to join our team!

In this role, you'll be the go-to person for all things tech for our remote and onsite employees. From troubleshooting software and providing hardware support that ensures our audio/video equipment and mobile devices run smoothly.

If you love diving into technical challenges, maintaining computer systems, and providing top-notch support, we want to hear from you!

Required Skills

What you will do:

• Technical Issue Resolution : Provide end-to-end resolution of employee and customer technical issues. Act as initial point of contact for all computer and system related concerns from onsite and remote employees and customers. Log, track, identify, research, and resolve software, hardware, application security, telecommunications, mobile, and audio video issues. Properly escalation unresolved issues to appropriate internal and external teams. Prioritize and manage many open issues at one time. Prepare accurate and timely reports.
• Application security: Support and maintain user account information including rights, security and system groups in multiple LDAP and custom developed user directories. Setup and maintain new hire security and terminations. Maintain user application security and perform auditing to ensure protection of assets. Perform confidential user security research and reporting.
• Build and maintain computer hardware and software: Build, maintain, install, and update all user’s computer hardware and software. Evaluate and recommend hardware for purchase. Build employee remote and onsite hardware. Configure and deploy desktop operating systems and employee applications, ensuring security standards are met. Maintain hardware and software inventory systems providing detailed inventory reports and statistics.
• Project support and training: Provide technical knowledge, skill and research to special projects as needed. Provides training to employees on company hardware and software.

Required Experience

What you will need (minimum qualifications):

• A bachelor’s degree plus four (4) years’ relevant IT work experience or an equivalent combination of education and experience
• Microsoft Operating Systems, including Microsoft O365

Preferred:

• Directly related workers compensation business related experience
• Relevant Certifications
• Technology: Tanium, ServiceNow

Job location: This position requires regular presence at the Helena, Montana office.

Compensation and Benefits: Starting salary for the position (2E) begins at $62,800 - $78,500. This is an exempt position.

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:

• Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees’ retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave, paid holidays, and extended leave.

Qualifications:

What you will do:

• Technical Issue Resolution : Provide end-to-end resolution of employee and customer technical issues. Act as initial point of contact for all computer and system related concerns from onsite and remote employees and customers. Log, track, identify, research, and resolve software, hardware, application security, telecommunications, mobile, and audio video issues. Properly escalation unresolved issues to appropriate internal and external teams. Prioritize and manage many open issues at one time. Prepare accurate and timely reports.
• Application security: Support and maintain user account information including rights, security and system groups in multiple LDAP and custom developed user directories. Setup and maintain new hire security and terminations. Maintain user application security and perform auditing to ensure protection of assets. Perform confidential user security research and reporting.
• Build and maintain computer hardware and software: Build, maintain, install, and update all user’s computer hardware and software. Evaluate and recommend hardware for purchase. Build employee remote and onsite hardware. Configure and deploy desktop operating systems and employee applications, ensuring security standards are met. Maintain hardware and software inventory systems providing detailed inventory reports and statistics.
• Project support and training: Provide technical knowledge, skill and research to special projects as needed. Provides training to employees on company hardware and software.