MRI Technical Solutions Support Professional, Carolinas

HC1316 GE Precision Healthcare LLC; United States; Hybrid; USD 110,000 - 140,000; Full time

Job summary

GE HealthCare seeks a Technical Support Solutions Professional to optimize clinical performance of GE MR fleets at partner sites and to support research activities. The role requires onsite work at customer locations in the Carolinas with occasional work from a home office.

You will collaborate with scientists, engineers, and clinicians to translate MR concepts into practical guidance, lead performance projects, and standardize protocols across departments and locations.

Qualifications

• Certified Radiologic Technologist (ARRT) or global equivalent.
• Minimum of 5 years experience in MR, including all clinical applications and performing procedures.
• Minimum of 3 years of GE MRI experience.
• Willingness to travel up to 70% within territory and across locations.

Responsibilities

• Lead image quality, workflow optimization projects with GE partner sites to maximize clinical performance.
• Provide coaching during clinical scanning to strengthen customer knowledge and competency.
• Support protocol standardization across scanners, departments, and locations.
• Translate complex MR technology into practical, clinically relevant guidance for diverse audiences.
• Support implementation and effective use of advanced MR applications.
• Assist with customer complaints, investigations, and offer product solutions.
• Identify knowledge gaps and develop targeted education plans for staff development.
• Communicate recurring customer needs and opportunities for product or workflow improvement to internal teams.

Skills

MR expertise

Clinical training

Communication skills

Travel readiness

Education

ARRT Certification

Job description

Job Description Summary As a Technical Support Solutions Professional, the primary responsibility of this specialist is to help GE MR partner sites maximize the clinical performance and efficiency across their MR fleet, and to facilitate and support their research activities. This specialist will also act as clinical “voice of the customer”, work with scientists, engineers, and clinical specialists to ensure that our solutions meet the customer requirements. This role requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to reside in the Carolinas area. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Lead image quality, workflow optimization projects and operational efficiency, in conjunction with GE partner sites, to maximize clinical performance and efficiency of GE MR scanners across their fleet.
• Provide coaching during clinical scanning to strengthen customer knowledge, confidence, and competency.
• Support protocol standardization across scanners, departments, and locations where appropriate.
• Translate complex MR technology and concepts into practical, clinically relevant guidance for a variety of audiences.
• Support implementation and effective use of advanced MR applications.
• Assisting with customer complaints, investigations, and ultimately offer product solutions.
• Identify knowledge gaps and develop targeted education plans to support continued staff development.
• Communicate recurring customer needs, clinical trends, and opportunities for product or workflow improvement to appropriate internal teams.

Required Qualifications

• Certified Radiologic Technologist (ARRT) or global equivalent.
• Minimum of 5 years experience in MR, including all clinical applications and performing procedures.
• Minimum of 3 years of GE MRI experience.
• Required to travel 70% within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary.
• You will receive a company car if eligible.
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

• Ability to present complex material to diverse audiences.
• Ability to work well independently and as part of a team.
• Self-driven, creative, flexible, and well organized.
• Ability to clearly communicate with customers and internal teams.
• #LI-AD2
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
• Relocation Assistance Provided: No

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.