Medical Assistant 1, Peabody

Beth Israel Lahey Health; Peabody (MA); On-site; USD 28,929 - 38,930; Full time

Job summary

Beth Israel Lahey Health in Peabody, MA is seeking a Medical Assistant to support safe, high-quality care in ambulatory settings under supervision of licensed providers. You will perform direct patient care, assist with clinical operations, and help coordinate care to keep daily workflow smooth.

Responsibilities include rooming patients, documenting in EHR, taking vital signs, preparing specimens, assisting with procedures, and supporting front desk tasks and care coordination with nurses and

Qualifications

• Strong interpersonal and customer service skills required.
• Knowledge of medical terminology.
• Basic computer skills for patient registration and appointment information.
• Ability to multitask and prioritize daily assignments.

Responsibilities

• Greets, identifies, transports and/or escorts patients to exam room.
• Documents data in EHR and reports findings to provider.
• Obtains chief complaint, symptoms and duration; documents in EHR.
• Prepares patient for examination and assists with procedures.

Skills

Interpersonal skills

Customer service

Medical terminology

Organizational skills

Education

Accredited Medical Assistant program

Medical Assistant Certification (AAMA/CCMA/RMA/NCMA)

Job description

Job Description

The Medical Assistant supports the delivery of safe, high-quality, and empathetic care across ambulatory settings. Under the supervision of licensed providers or clinical overseers, the MA performs direct patient care, assists with clinical operations, and supports care coordination all while helping ensure a smooth and efficient daily workflow.

Essential Duties & Responsibilities

Clinical Considerations and Decision Making

• Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
• Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
• Delivers care that is specific to the age of the patient.
• Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
• Contributes information provided by the patient or family for the assessment of health status.
• Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.

Collaborative Relationship

• Establishes collaborative relationships with nurses, physicians, other colleagues, patients, and families.
• Participates in and supports the educational plan for patient and family.

Clinical Guidance

• Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
• Demonstrates the ability to provide and maintain patient safety in the environment of care.
• Demonstrates skills as a responsive and supportive team member.
• Demonstrates ability to fulfill role in regulatory compliance and readiness.

Clinical/Direct Patient Care

• Greets, identifies, transports and/or escorts patients to exam room.
• Accurately obtains all elements of the MA rooming standards. Documents data in Electronic Health Record (EHR), reports findings as needed to provider. Using the Pended Order workflow, pends orders as needed for provider signature.
• Prepares patient for examination.
• Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.
• Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.
• Documents all drug and other allergies.
• Documents smoking history.
• Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature).
• Observes patient, documents and reports findings to provider.
• Alerts the provider when patient is ready and communicates pertinent clinical information.
• Notifies provider of an abnormal vital signs, elevated pain scores, or safety concerns.
• Assists the provider with the patient visit and care as required:
• Prepares special equipment, instruments and supplies as needed.
• Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.
• Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy. Tests specimens as necessary and according to proper procedure. Specimens may include (but not limited to):
• Blood (phlebotomy)
• Clean‑voided urine
• Finger stick blood sugar tests
• Stool for occult blood
• Rapid strep testing
• UCGs (pregnancy tests)
• Urine for microalbumin
• Glycohemoglobin A1C
• Protime
• Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections.
• Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards.
• Assists with wound care.
• Assists with other testing, in accordance with medical assistance training.
• Assists provider with minor procedures.
• Documents testing/results per practice protocol.
• Administers immunizations based on written provider orders.
• Administers injections based on written provider orders.
• Follows department procedures related to access to non‑controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.
• Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods).
• Monitors quality/improvement competency: meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.
• Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions; notifies manager of concerns; participates in unit‑based QI activities and is familiar with unit measurement data.

Non‑Clinical/Indirect Patient Care

• Pre‑visit planning.
• Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.
• Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow.
• Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.
• Prepares supportive documentation for scheduled appointments/procedures.

Review of Records and Follow‑Up

• Reviews record for completeness before appointment and updates as appropriate.
• Inserts the required forms per procedure and department protocol.
• Confirms that lab and other ancillary tests are performed and results documented.
• Post‑visit work: enters charges and reviews patient record for billing accuracy, performing quality checks on ICD‑10 and CPT codes to streamline billing.
• Assists providers with work outside the visit related to managing a panel of patients.
• Partners with patient and family in supporting patients’ short and long‑term goals.
• Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies.
• Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.

Additional Responsibilities

• Provides and reviews instructions to patient regarding any diagnostic test and procedures. Provides patient with written education materials and diagnostic prep as needed.
• Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, etc.
• Reviews, manages and enters registry health data for identified patient populations.
• Monitors patient progress by utilization of disease‑specific registries to proactively reach out to patients to meet their health‑care goals.
• Assists in the maintenance of the EMR; scans miscellaneous loose reports into the EMR.
• Ensures exam rooms, supplies and equipment are maintained/stocked; prepares equipment and packages to be sent for sterilization following site protocol; maintains appropriate supplies and linen.
• Prepares orders for routine medical supplies; monitors expiration dates and rotates inventory.
• Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment; cleans and prepares the exam room and other patient areas between patients.
• Manages provider InBasket folders per department standards, including lab/test tracking and referrals.
• Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.
• Receives patient messages and reviews with provider.
• Provides back‑up or periodic administrative assistance to the practice as needed.
• Answers provider phone calls and routes to appropriate person.
• Takes and documents clear messages, handles requests for information and researches issues.
• Provides front desk coverage: greets patients, registers patients verifying health insurance information, collects co‑payments, etc.
• Schedules patient appointments and collects pre‑registration information, reviews and verifies eligibility of insurance.
• Provides checkout desk coverage; schedules follow‑up appointments and/or provides information about recommended specialists; schedules diagnostic and specialty appointments as ordered by the provider; completes referrals and pre‑authorizations per healthcare payer and practice protocols.

Organizational Responsibilities

• Maintains strict adherence to the Lahey Health confidentiality policy.
• Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities.
• Complies with all Lahey Health policies and clinical protocols.
• Complies with behavioral expectations of the department and Lahey Health.
• Demonstrates an understanding of the job description, performance expectations and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.
• Participates in and successfully completes mandatory education.
• Demonstrates a commitment to life‑long learning and their field.
• Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.

Education

High School Diploma or equivalent required.

Minimum Qualifications

Preferred: Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).

Licensure, Certification, Registration

Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.

Skills, Knowledge & Abilities

Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem‑solving abilities and analytical skills to ensure patient’s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow.

Experience

None.

Pay Range

$21.00 - $28.26 per hour. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Health Requirements

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer – Veterans – Disabled