MQ Senior Engineer – IBM MQ

Sosa BPO; United States; Hybrid; USD 27,000 - 39,000; Full time

Job summary

SOSA BPO in Medellín seeks a Senior Messaging Engineer to design, implement, and maintain IBM MQ messaging infrastructure across enterprise systems. You will ensure secure, reliable, and high-performing message flows, while collaborating with cross-functional teams to define standards and drive improvements.

Responsibilities include monitoring queues, diagnosing complex issues, and providing advanced technical support to apps and operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong IBM MQ configuration, administration and performance optimization experience.
• Production environment support experience and incident resolution.
• Ability to document technical processes clearly for stakeholders.

Responsibilities

• Design, implement, and maintain IBM MQ messaging infrastructure.
• Monitor and tune messaging queues; diagnose and resolve complex issues.
• Provide advanced technical support to application and operations teams.
• Define messaging standards; perform capacity planning and change management.
• Mentor others on messaging best practices and contribute to automation initiatives.

Skills

IBM MQ expertise

Troubleshooting

Technical support

Documentation

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

IBM MQ

Microsoft Exchange

Job description

Company Description SOSA BPO is a Colombia-based staffing start-up with more than 30 years of combined experience in the U.S. labor market, connecting top local talent with American companies. The organization focuses on matching professionals with roles where they can apply their knowledge and skills in innovative ways. SOSA BPO emphasizes a supportive, family-like culture grounded in warmth and human quality. Its core mission is to help clients reduce costs, save time, and streamline their processes while offering meaningful, long-term career opportunities to its team members.
Role Description The Senior Messaging Engineer – IBM MQ is a full-time, hybrid role based in Medellín, with flexibility for partial work from home. The individual in this role will design, implement, and maintain IBM MQ messaging infrastructure to ensure secure, reliable, and high-performing message flows across enterprise systems. Daily responsibilities include monitoring and tuning messaging queues, diagnosing and resolving complex messaging issues, and providing advanced technical support to application and operations teams. The Senior Messaging Engineer will collaborate with cross-functional stakeholders to define messaging standards, document configurations, perform capacity planning, and support change management and incident response processes. The role also involves mentoring others on messaging best practices and contributing to continuous improvement initiatives in infrastructure and automation.
Qualifications

• Strong expertise in enterprise Messaging technologies, with a focus on IBM MQ configuration, administration, and performance optimization.
• Proficiency in Troubleshooting complex messaging and infrastructure issues, including root cause analysis and incident resolution.
• Experience providing Technical Support for messaging platforms and related services in production environments.
• Knowledge of Microsoft Exchange or similar messaging and collaboration platforms, and their integration within broader Infrastructure ecosystems.
• Background in infrastructure engineering or systems administration, including networking, security concepts, and high-availability architectures.
• Ability to document technical processes clearly and communicate effectively with technical and non-technical stakeholders.
• Experience working in or with U.S.-based companies or global teams is an advantage.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Relevant certifications in IBM MQ, messaging technologies, or infrastructure (e.g., IBM Certified System Administrator) are a plus.